Manhattan Associates extended the capabilities of its Customer Engagement offering with new in-store functionality. Part of the Manhattan Active™ Omni solution suite, these enhancements raise the bar on omnichannel customer service by giving store associates the tools and information they need to be able to offer advanced customer engagement functions like case management, interactive lookbooks, personalised marketing and communication, purchase history and lifetime value. Continue reading Manhattan Associates Elevates In-Store Customer Service with Expanded Customer Engagement Solution
Two-Thirds of Senior Leaders Take on Digital Transformation to Keep Up with Evolving Customer Preferences
Sixty-seven percent of senior leaders cited evolving customer preferences as the primary driver of their digital transformation efforts, according to a study released today by Usabilla, the global Voice of Customer (VoC) technology provider. Continue reading Two-Thirds of Senior Leaders Take on Digital Transformation to Keep Up with Evolving Customer Preferences
Sabio extends workforce optimisation capability with acquisition of Callware
The Sabio Group has announced the acquisition of Callware, Spain’s leading specialist provider of Workforce Optimisation (WFO), Unified Communications and Cloud contact centre solutions with operations in Spain and Mexico. The acquisition strengthens Sabio Group’s domestic capabilities establishing them as the largest independent contact centre specialist in Spain. Continue reading Sabio extends workforce optimisation capability with acquisition of Callware
RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio
RingCentral, a leading provider of enterprise cloud communications and collaboration solutions announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. Continue reading RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio
KIK Custom Products Selects Astute Software Suite for More Efficient & Insightful Consumer Care
Astute announced they have been selected by KIK Custom Products, one of North America’s largest manufacturers of private label consumer and industrial products, to implement consumer case management CRM, knowledge management, and consumer analytics. KIK’s Consumer Relations team will use the new system to bring a greater level of focus, efficiency, and insight to their interactions with consumers. Continue reading KIK Custom Products Selects Astute Software Suite for More Efficient & Insightful Consumer Care
Salesforce Expands Commerce Cloud With New Platform Tools for Embedding Smart, Personalized, and Connected Shopping Experiences Anywhere
Salesforce announced new innovations across its Commerce Cloud platform that enable companies to bring artificial intelligence, visual search, inventory availability services and more to an entirely new generation of commerce experiences. Continue reading Salesforce Expands Commerce Cloud With New Platform Tools for Embedding Smart, Personalized, and Connected Shopping Experiences Anywhere