Outsourcing

Step Change Outsourcing forges a strategic partnership with DAZN for its subscribers in the UK

Step Change Outsourcing, a growing customer contact centre based in Stevenage, Hertfordshire, is thrilled to announce a partnership with DAZN, the world’s largest, fastest-growing sports streaming service, as their UK retention partner. Continue reading Step Change Outsourcing forges a strategic partnership with DAZN for its subscribers in the UK →

Acquisitions & Mergers

Salesloft Acquires Drift, Expanding its AI-Powered Revenue Orchestration Platform that Serves the Entire Buyer Journey

Salesloft, the provider of the first and only AI-powered Revenue Orchestration Platform, announced the acquisition of Drift, the buyer experience and Conversational AI company. Continue reading Salesloft Acquires Drift, Expanding its AI-Powered Revenue Orchestration Platform that Serves the Entire Buyer Journey →

Market Research

Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point

New research from the Qualtrics XM Institute finds that globally, organizations are putting $3.7 trillion annually at risk due to bad customer experiences, an increase of approximately $600 billion (19%) compared to projections from last year. Continue reading Bad Customer Service Threatens $3.7 Trillion Annually as Frontline Workers Reach a Breaking Point →

Acquisitions & Mergers

Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk

Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV, a leading provider of AI Assistant technology. Continue reading Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk →