The past year has seen a whirlwind of regulatory change around communication. MiFID II, aimed at the financial services sector, and General Data Protection Regulation (GDPR), which effects every business, have come into force, both disrupting the traditional way of approaching customer communications and record keeping. Continue reading Striking a balance between communication recording and data privacy
RMG brings back the SYMON brand with a new look and feel for the New Year!
RMG Networks (“RMG”), global leader in technology-driven visual communications is bringing back the SYMON™ brand with a fresh, new look for its heritage clients and partners just in time for the new year. Continue reading RMG brings back the SYMON brand with a new look and feel for the New Year!
TrustArc Introduces All-in-One GDPR Privacy Compliance Package for Cloud-Based Services
TrustArc, the leading data privacy management company launched a privacy compliance validation package to help cloud companies meet and demonstrate ongoing compliance with GDPR. Continue reading TrustArc Introduces All-in-One GDPR Privacy Compliance Package for Cloud-Based Services
Global eCommerce Leader to Move 2100 Agents to NICE inContact CXone
NICE inContact, a NICE business announced that a global ecommerce leader with 15 brands and five contact centres around the world has selected NICE inContact CXone – the world’s #1 cloud customer experience platform – for a comprehensive move of 2100 agents to the cloud. Continue reading Global eCommerce Leader to Move 2100 Agents to NICE inContact CXone
Sarment Intelligent Services Launches Sentiment Analysis AI Module to Provide Advanced Customer Service
Sarment Intelligent Services, a lifestyle service provider that serves the High Net Worth and Ultra High Net Worth communities, is launching a new artificial intelligence (AI) module for KEYYES, its luxury digital platform. Continue reading Sarment Intelligent Services Launches Sentiment Analysis AI Module to Provide Advanced Customer Service
Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership
Verint® announced the signing of a definitive agreement to acquire ForeSee®, a leading cloud voice of the customer vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud VoC portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact. Continue reading Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership