Based on its recent analysis of the North American contact centre software market, Frost & Sullivan recognizes Cicero, Inc. with the 2018 North American Enabling Technology Leadership Award. Cicero offers contact centres and back office sites – across industries – with a unique way of solving business problems using desktop activity and process data. Continue reading Cicero Acknowledged by Frost & Sullivan for its Productivity-boosting Automation Software for Contact Centres
Viva Air Group partners with Boxever
Boxever, the market-leading personalisation platform announces its partnership with Viva Air, Latin America’s leading low-cost airline. It will use Boxever’s Customer Data Platform and next-generation decisioning engine to help centralise its data and drive personalised experiences for its customers. Continue reading Viva Air Group partners with Boxever
Pindrop Raises $90 Million Series D to Fuel Global Expansion
Pindrop®, the leader in voice security and authentication announced it has closed $90M in Series D funding led by Vitruvian Partners. Other new strategic investors include Allegion Ventures, Cross Creek, Dimension Data, Singapore-based EDBI, and Goldman Sachs. Existing investors — CapitalG, IVP, Andreessen Horowitz, GV (formerly Google Ventures) and Citi Ventures also invested in the round. Continue reading Pindrop Raises $90 Million Series D to Fuel Global Expansion
Global relocation firm chooses Intellicom to slash international call costs and boost staff productivity
International relocation services company, Irishrelo has chosen business telephony provider, Intellicom to run its global contact centre located in Kilcock, Co Kildare. Continue reading Global relocation firm chooses Intellicom to slash international call costs and boost staff productivity
Support Services Group deploys Teleopti WFM to increase productivity and support business growth
Teleopti announced that Support Services Group has successfully deployed the company’s cloud-based Workforce Management (WFM) technology to schedule over 300 agents across five locations and four time zones in the USA and the Dominican Republic. Since implementing the new Teleopti WFM Cloud solution, Support Services Group has tangibly increased productivity by 5%. Continue reading Support Services Group deploys Teleopti WFM to increase productivity and support business growth
Whistl announce the acquisition of The Spark Ecommerce Group
Whistl the leading integrated delivery management and fulfilment solutions company with activities in Business Mail, Doordrop Media, Fulfilment and Parcels, has announced the acquisition of privately held fulfilment and contact centre company, the Spark Ecommerce Group, based in Gateshead. Continue reading Whistl announce the acquisition of The Spark Ecommerce Group