LumenVox and Konectiv announced that Konectiv has officially become a LumenVox Skills Certified Partner. LumenVox Partner Skills Certification demonstrates Konectiv’s capability to deliver high quality speech solutions based on the LumenVox speech automation suite. Continue reading Konectiv and LumenVox Enter New Partnership
Majorel Expands in Georgia: 700 New Jobs in Kutaisi and Tbilisi
In line with its global growth strategy, leading global customer experience provider Majorel is expanding its footprint in the Georgian market with two new offices and around 700 new jobs. The first new site was officially opened last Monday in Kutaisi. Continue reading Majorel Expands in Georgia: 700 New Jobs in Kutaisi and Tbilisi
Zappix Offers BPO Vendors Innovative Monetization Opportunities via On-Demand Self-Service Solutions
Zappix Inc. is leveraging its revolutionary On-Demand Customer Service and Automation Technology to provide self-service capabilities for monetization by Business Process Outsourcing partners. Continue reading Zappix Offers BPO Vendors Innovative Monetization Opportunities via On-Demand Self-Service Solutions
Greater Bank propels its digital transformation by moving to the cloud with Genesys
Greater Bank, an Australian customer-owned financial institution, has deployed the Genesys PureCloud® platform because of its flexibility, scalability and the ease with which it connects every customer interaction across channels, including voice, email, web chat, social media and SMS. Continue reading Greater Bank propels its digital transformation by moving to the cloud with Genesys
CX, Heal Thy Self
The Directors Club breakfast briefing seminar on 3rd April, in partnership with TTEC, saw Len Patane, VP Sales Europe, TTEC Digital, look at ways of engaging employees to deliver the very best customer experience…. Continue reading CX, Heal Thy Self
Explosive Growth Fuels Freshworks European Expansion
Freshworks, a global innovator in customer engagement software announced rapid expansion plans in the United Kingdom and Europe after posting triple-digit YoY growth in the region for the past 2 years. To meet the accelerating opportunities in the market the company has recently opened offices in Paris, France and Utrecht, Netherlands in addition to rapid expansion at their existing offices in London and Berlin. Continue reading Explosive Growth Fuels Freshworks European Expansion