NiCE announced that Gartner has recognized NiCE as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. NiCE was rated the furthest for its Completeness of Vision and highest in its Ability to Execute in the Leaders Quadrant. This marks the eleventh consecutive year that NiCE has been named a Leader in the CCaaS Magic Quadrant and the first time NiCEwas positioned furthest and highest on the axes. Continue reading NiCE Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for an 11th Consecutive Year
SoundHound AI Strengthens Its Leadership in Agentic AI with the Acquisition of Interactions
SoundHound AI, Inc., a global leader in voice and conversational AI, announced the acquisition of Interactions, a pioneer in AI for customer service and workflow orchestration. This strategic deal is expected to strengthen and extend SoundHound’s growing leadership in Agentic AI and accelerate its market penetration in customer service across enterprise businesses. Continue reading SoundHound AI Strengthens Its Leadership in Agentic AI with the Acquisition of Interactions
Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading Route 101 Boosts The Revel Collective’s Answer Rates up to 97%
NiCE Closes Acquisition of Cognigy
NiCE announced the successful closing of its acquisition of Cognigy, a recognized leader in enterprise-grade conversational and agentic AI, following receipt of all required regulatory approvals. Continue reading NiCE Closes Acquisition of Cognigy
RingCentral Acquires CommunityWFM
RingCentral, Inc., a global leader in AI-powered business communications, announced the acquisition of CommunityWFM, a cloud-based, AI-first contact centre workforce management software solution. Continue reading RingCentral Acquires CommunityWFM
Concentrix Acquires SAI Digital
Concentrix Corporation, a global technology and services leader, announced its acquisition of SAI Digital— an end-to-end digital commerce and CX technology solutions company— scaling its presence in Vietnam as a strategic hub to deliver innovation and intelligent experiences for global brands. Continue reading Concentrix Acquires SAI Digital