Eniro Finland to buy Elisa’s customer service and corporate switchboard outsourcing businesses

Oy Eniro Finland Ab has acquired Elisa Oyj’s corporate clients’ outsourced customer service and corporate switchboard businesses. The deal strengthens Eniro’s position as the leading developer and provider of customer contact services in Finland. Continuity of the customer service staff means that client services will be unaffected by this deal. Continue reading Eniro Finland to buy Elisa’s customer service and corporate switchboard outsourcing businesses

SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence

SmartAction announced the release of their newest solution offering, Omni-bot™ for the contact centre. With the release, SmartAction demonstrates AI expertise in both voice and digital customer service channels. Continue reading SmartAction Introduces Omni-bot™, the First Omnichannel Customer Self-Service Platform Powered by Artificial Intelligence

Genesys Celebrates the Best in Customer Innovation at CX18 Customer Experience Conference

Genesys®, the global leader in omnichannel customer experience and contact center solutions, has announced the winners of its 13th annual Genesys Customer Innovation Awards on the opening day of CX18, the industry’s premier customer engagement event, which runs May 1-4 in Nashville, Tennessee. Continue reading Genesys Celebrates the Best in Customer Innovation at CX18 Customer Experience Conference