NICE announced the release of its NICE Adaptive Workforce Optimization (AWFO) solution version 2.0, that personalizes performance development processes and activities including training and coaching to improve employee engagement. Continue reading NICE Announces Adaptive Workforce Optimization 2.0 to Drive Employee Engagement Through Innovative Personalization
Frost & Sullivan Recognizes Teleperformance for its Industry-leading Global Contact Centre Security, Privacy, and Compliance Structure
Based on its recent analysis of the contact centre outsourcing market, Frost & Sullivan has recognized Teleperformance with the 2018 Global Competitive Strategy Innovation and Leadership Award for its worldwide initiatives to prevent fraud and ensure data protection for its clients. Continue reading Frost & Sullivan Recognizes Teleperformance for its Industry-leading Global Contact Centre Security, Privacy, and Compliance Structure
Talkdesk Spring 2018 Release Expands Platform with New Capabilities to Optimize Customer Journey
Talkdesk announced its Enterprise Contact Center Platform Spring 2018 release. With this release, Talkdesk continues to execute its vision to disrupt and transform the contact centre to meet the expectations of today’s digital “self-service first” customers and help them thrive in the customer experience-driven economy. Continue reading Talkdesk Spring 2018 Release Expands Platform with New Capabilities to Optimize Customer Journey
Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success
TTEC, a leading global customer experience technology and services provider focused exclusively on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, today announced a strong start to the year for its Europe, Middle-East and Africa operations. Continue reading Global CX Pioneer TTEC Continues to Positively Disrupt the European Market with Early 2018 Success
Elevating the role of self-service – 8 Top Tips
Self-service has a greater role to play than simply reducing the number of voice calls into contact centres. Mashud Ahmed of Puzzel explains more… Continue reading Elevating the role of self-service – 8 Top Tips
extraenergy chooses Rant & Rave to power customer engagement
Challenger energy company, extraenergy, has appointed Rant & Rave, the leader in real-time customer engagement technology, to transform its customer experience programme and maximise both the quantity and quality of customer feedback. Continue reading extraenergy chooses Rant & Rave to power customer engagement