In this section, Enghouse Interactive’s CTO Alex Black discusses the company’s approach to acquisitions and what this means for customers and for the company’s solutions roadmap. He then goes on to evaluate key market trends that may impact the business in the future… Continue reading Q&A with Alex Black, CTO at Enghouse Interactive
CallMiner, the leader in Interaction Analytics solutions, announces that Health Insurance Innovations, Inc. (HII), an administrator of affordable web-based health insurance, has selected CallMiner Eureka to gather business intelligence on conversations between HII’s licensed and carrier-appointed insurance agents and customers in order to improve the customer experience and verify quality assurance compliance with each purchase. Continue reading Health Insurance Innovations Selects CallMiner Interaction Analytics to Build Consumer and Regulatory Confidence
CallMiner, the leader in speech and customer engagement analytics solutions, announces that Light Communications, Inc., a turn-key software solutions specialist for Enterprise multi-media Contact Centers, has selected CallMiner Eureka as their recommended speech analytics platform. Light Communications will resell CallMiner Eureka as part of its end-to-end portfolio of Enterprise contact center solutions. Continue reading CallMiner Expands Focus on Telecommunications Through New Reseller and Technology Partnership with Light Communications, Inc.
PRESS RELEASE: Clearlake Capital Group, L.P. (together with its affiliates, “Clearlake”) announced it has completed the acquisition of LANDESK. In conjunction with the transaction close, LANDESK and HEAT Software announced the two organizations have united under a new corporate name: Ivanti. Continue reading LANDESK and HEAT Software Merge to Form Ivanti
PRESS RELEASE: Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, was announced this week as a finalist in the Live Chat category of the UK National Innovation Awards 2017. Created by the Directors’ Club United Kingdom, the National Innovation Awards recognise business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth. Continue reading Creative Virtual Announced as a Finalist in the Live Chat Category of the UK National Innovation Awards 2017
Aspect Software announced that it is making its Aspect Mila™ personal assistant chatbot available on leading workforce collaboration and messaging platforms such as Slack, Microsoft Teams and Facebook Workplace. Announced last year, Mila provides contact centre and enterprise employees with automated self-service functionality to view schedules, request time off or trade shifts with other employees. Continue reading Aspect Software Announces Availability of Enterprise Chatbot, Aspect Mila™ for Slack
NewVoiceMedia announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe. Continue reading NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus