Accenture and Oracle announced that they have teamed with West Midlands Police (WMP) to successfully deploy a suite of Oracle Cloud applications designed to increase efficiencies and processes across the force. The project is one of the first implementations of cloud technology by a public safety agency in the U.K. Continue reading Accenture & Oracle Take West Midlands Police on a Journey to Cloud for Enhanced Operations and Data Sharing
Amazon on top again for customer satisfaction
Amazon has retained the top spot for the fifth consecutive time in the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service. Continue reading Amazon on top again for customer satisfaction
SAP announces acquisition of Abakus
Abakus is pleased to announce its acquisition by SAP, the fastest growing enterprise cloud company. The combination of Abakus with SAP Hybris Marketing Cloud, which includes customer profiling and responsive journey management, will allow brands to optimize marketing performance and understand customer interactions across all devices. Continue reading SAP announces acquisition of Abakus
Capita and Sheffield City Council work together to enhance the services that create a vibrant city
Capita Local Public Services has entered into an exciting partnership with Sheffield City Council, working with them to transform and enhance services that will benefit residents and businesses. Continue reading Capita and Sheffield City Council work together to enhance the services that create a vibrant city
PLDT, Smart ink seven-year US$300M deal with Amdocs
Leading Philippine telco and digital services provider PLDT and its wireless subsidiary Smart Communications announced that they have entered into agreements to establish a strategic relationship with Amdocs, under which this leading global provider of software and services to communications and media companies will upgrade and manage business technology systems serving PLDT and Smart customers, with the integration of artificial intelligence, machine learning, and other advanced technologies. Continue reading PLDT, Smart ink seven-year US$300M deal with Amdocs
NICE Contact Centre Customers Win Four Industry Awards
NICE is pleased to announce that four of its contact center customers received four separate honors at the European Contact Centre and Customer Service Awards (ECCCSA) ceremony in London. The winners, along with the NICE solutions they implemented, were recognized for outstanding successes in the categories of Operational Effectiveness, Innovation and Technology, and Customer Experience. Continue reading NICE Contact Centre Customers Win Four Industry Awards