West Corporation, a global provider of communication and network infrastructure services, is proud to announce that Gartner, Inc. has positioned the Company in the Niche Players quadrant of its annual “Magic Quadrant for Contact Center as a Service, North America”1 for the second year in a row. Continue reading West Positioned as a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America
Communications Service Providers fail to address the biggest demographic segment, Generation Z
A new, global research study by Brite:Bill, an Amdocs company, finds that billing in the telecoms sector remains a prime cause of customer complaints, enquiries and churn, with over two thirds of consumers finding their bills hard to understand and 75 per cent not interested in the information provided. Continue reading Communications Service Providers fail to address the biggest demographic segment, Generation Z
Cygnet Health Care selects Olive to deliver a new managed cloud and enterprise mobility communications infrastructure
The UK’s leading national mental health care provider, Cygnet Health Care has chosen High Wycombe based Olive Communications, the leading cloud managed service provider to transform its communications infrastructure. Continue reading Cygnet Health Care selects Olive to deliver a new managed cloud and enterprise mobility communications infrastructure
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says Aspect Software
Despite the mobile channel being an increasingly lucrative one for fraudsters to exploit, efforts to implement watertight authentication are being stymied by a lack of clarity around which party is liable in the event of sensitive data being compromised by hackers. It is time that mobile network operators (MNOs) and banks made a concerted effort to clear up this confusion and enable a positive customer experience to come first. This is according to Aspect Software. Continue reading Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says Aspect Software
How AI could change your contact centre
Thomas Rødseth at Puzzel looks at how, why and where to start with AI… The roar has become louder over the last 12 months. Artificial Intelligence (AI) is coming and it will change everything. It’s been a gift to editors, bloggers, Ted talk speakers and conference organisers. Continue reading How AI could change your contact centre
Royal Brompton and Harefield NHS Foundation Trust selects Maintel to deliver cloud-based communications solution
Royal Brompton & Harefield NHS Foundation Trust has selected managed communications specialist Maintel to provide an industry-leading unified communications solution as part of its digital transformation strategy. Maintel’s ICON Communicate will allow 3,000 staff to benefit from a fully managed cloud telephony solution. Continue reading Royal Brompton and Harefield NHS Foundation Trust selects Maintel to deliver cloud-based communications solution