Clarabridge, the leading provider of Customer Experience Management solutions for the world’s top brands, has announced several key updates to its customer intelligence platform. Building on its industry-leading text analytics engine, these new features make it easier than ever for users to understand how customers are feeling and drill down to root-causes. Continue reading Clarabridge Announces Platform Updates for Richer Customer Sentiment Analysis and Enhanced Data Insights
Airtel Partners With Amdocs for Innovation
Bharti Airtel Limited, India’s largest telecommunications services provider, and Amdocs, a leading provider of software and services to communications and media companies announced a strategic partnership creating an innovation foundry to bring exciting new services to Airtel’s customers in India. Continue reading Airtel Partners With Amdocs for Innovation
LogMeIn Wins 2017 KMWorld Promise Award for Artificial Intelligence Solution, Nanorep
LogMeIn announced that Nanorep, its innovative digital self-service, chatbot and virtual assistant solution, has been named the winner of the 2017 KMWorld Promise Award sponsored by KMWorld Magazine. The KMWorld Awards recognize companies that implement and integrate knowledge management practices into business processes and work with clients to ensure they reach their goals. Continue reading LogMeIn Wins 2017 KMWorld Promise Award for Artificial Intelligence Solution, Nanorep
79% Consumers Want to able to Contact Businesses Online
Over three-quarters (79%) of consumers believe businesses should provide a way for customers to engage with them online, according to a new survey by Enghouse Interactive. When the same question was asked in 2014, only 29% of those polled said this was important, demonstrating how attitudes have changed over the past three years. Continue reading 79% Consumers Want to able to Contact Businesses Online
ActiveOps Appoints Chief Technology Officer
ActiveOps, leaders in cloud-based back office workforce optimization solutions, announces the appointment of Kevin Evans as Chief Technology Officer. The creation of the CTO role underlines the continued growth of ActiveOps and Workware™ as an innovative and increasingly comprehensive back office workforce optimization solution. Continue reading ActiveOps Appoints Chief Technology Officer
How to reduce costs in the contact centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of Puzzel… Continue reading How to reduce costs in the contact centre