Aspect Verify, a cloud-based trust platform for retail banking from Aspect Software, has now authenticated 250 million transactions in the UK, the equivalent to £2 billion worth of transactions a month. The fraud detection software offers heightened support for multi-factor identity authentication for online and telephone payments, while maintaining a seamless and secure user experience. Continue reading Aspect Verify™ reaches milestone with 250 million mobile banking transactions authenticated worldwide
Pegasystems Named a Leader in Gartner’s Magic Quadrant for Intelligent Business Process Management Suites for 11th Time in a Row
Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises announced it has been named a Leader in the Gartner Magic Quadrant for Intelligent Business Process Management Suites (1) report. Pega has been recognized as a Leader in this report every year since its inception in 2003.* Continue reading Pegasystems Named a Leader in Gartner’s Magic Quadrant for Intelligent Business Process Management Suites for 11th Time in a Row
Puzzel included in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe for the third consecutive year
Puzzel (formerly Intelecom’s contact centre entity) has been positioned by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service, Western Europe report, for the third consecutive year.* Continue reading Puzzel included in Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe for the third consecutive year
70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks
A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practices for customer interaction, data collection and fraud prevention. This exposes organisations to inside and outside security threats, and puts sensitive customer information at risk. Continue reading 70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks
Society for Education and Training appoints Echo to improve online customer service
The Society for Education and Training (SET) is developing its partnership with outsourced customer contact specialist, Echo Managed Services, to continue to improve its online customer service and help boost membership. With over 16,000 members, SET is the largest professional membership organisation for teachers and trainers in the UK. Continue reading Society for Education and Training appoints Echo to improve online customer service
Introducing Medallia for Digital
Medallia announced Medallia for Digital™, a key component of Medallia Experience Cloud™, empowering companies to get a 360 degree view of the customer across all touchpoints. The solution enables companies to capture feedback from customers on the web and mobile and integrate it with data from retail stores, contact centers, and other touch points. Continue reading Introducing Medallia for Digital