Teleperformance, the global leader in outsourced omnichannel customer experience management, is delighted to announce that Teleperformance UK has been awarded a new contract for NHS Blood and Transplant. Continue reading Teleperformance UK wins new contract for NHS Blood and Transplant – safeguards jobs in Northern Ireland
Conversocial Announces Major Platform Enhancements, Enabling Brands to Conduct Social Messaging at Scale, Increase Customer Satisfaction & Drive Brand Loyalty
Conversocial, the leading social customer engagement platform unveils the next-generation in social customer care with new workflow, intelligence and insight capabilities. The new features enable support teams at enterprise brands to respond faster, work smarter and drive more measurable results. Continue reading Conversocial Announces Major Platform Enhancements, Enabling Brands to Conduct Social Messaging at Scale, Increase Customer Satisfaction & Drive Brand Loyalty
Mindpearl Essen opening 1st November
Mindpearl, award winning international contact centre outsourcer, is expanding its global footprint with the opening of its newest contact centre in Essen, Germany. Continue reading Mindpearl Essen opening 1st November
The Intraday Story – Four Reasons to Think Again about Real-Time
Paddy Coleman at QStory takes a closer look at how intraday automation is the next step-up in contact centre performance… Continue reading The Intraday Story – Four Reasons to Think Again about Real-Time
Gen Z and Millennials now more likely to communicate with each other digitally than in person
LivePerson, the leading provider of cloud mobile and online business messaging solutions, has released the first of a two-part research report assessing digital habits and preferences among Gen Z and Millennials across the globe. Continue reading Gen Z and Millennials now more likely to communicate with each other digitally than in person
Conduent Report: Half of Consumers are Dissatisfied with Their Technology Suppliers
We’ve all experienced a frustrating interaction with customer service. You call expecting a simple resolution to a problem, but 30 minutes and multiple customer service representatives later, you’ve had to repeat your account information and issue for each person you’ve spoken with and still haven’t resolved the problem. Continue reading Conduent Report: Half of Consumers are Dissatisfied with Their Technology Suppliers