At Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business. This is one of the first consoles to market with support for Skype for Business Online and Office 365. Continue reading Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online
Confirmit Delivers Unprecedented Insights through Text Analytics Innovation
PRESS RELEASE: Confirmit has launched the latest evolution of its software suite which makes it easier than ever for organisations to drill down to insights within unstructured feedback using ground-breaking text analytics techniques. Continue reading Confirmit Delivers Unprecedented Insights through Text Analytics Innovation
Voxbone Announces Strategic Partnership with CafeX to Extend Reach of Chime™ Product
CafeX launched its video conferencing solution, CafeX Chime™, at Enterprise Connect 2016 and went on to win awards for its innovative approach to making enterprise collaboration simpler and less expensive. To continue to push the capabilities and reach of Chime, CafeX is announcing a partnership with Voxbone at Enterprise Connect 2017. Continue reading Voxbone Announces Strategic Partnership with CafeX to Extend Reach of Chime™ Product
New Experience Management Solution for Microsoft Skype for Business Online in Microsoft Office 365
PRESS RELEASE: IR, the leading global provider of experience management solutions for unified communications and contact centers announced support for Microsoft Skype for Business Online in its industry leading IR Prognosis for UC. Continue reading New Experience Management Solution for Microsoft Skype for Business Online in Microsoft Office 365
Integrating AI technology alongside your contact centre workforce
The number of predictions and speculations about Artificial Intelligence (AI) replacing human workers in the contact centre is countless. But what percentage of truth is actually held in these? Susannah Richardson, mplsystems’ Market Research Director, explains that while there is weighting behind such statements, it is important to contextualise technology advancements within the customer service sector. Continue reading Integrating AI technology alongside your contact centre workforce
Zendesk Makes Significant Investment in France With Move to Station F Paris and New Offices in Montpellier
PRESS RELEASE: Zendesk announced its continued investment in France with two new office openings fueled by significant growth in the region. The company’s Paris offices will move to Station F, the biggest startup campus in the world, where Zendesk will become a partner. Additionally, the company’s Montpellier offices — home to the team behind the Zendesk Explore analytics product — will relocate to larger offices that are three times the size, providing hiring opportunities and capacity for around 50 employees. Continue reading Zendesk Makes Significant Investment in France With Move to Station F Paris and New Offices in Montpellier