Rant & Rave announced that it has been awarded the “2017 Customer Experience Vendor Excellence award” from the Temkin Group, for the third consecutive year. Continue reading Rant & Rave wins 2017 Customer Experience Vendor Excellence award for the third year running
Customer service and keeping it real
BLOG: If planet Earth had been created one year ago, the human species would be just ten minutes old. Putting this into context, the industrial era would have kick-started a mere two seconds ago. Thanks to human influence, the pace of technological advancement on Earth is astonishing. However, we are already on the verge of the next change. Continue reading Customer service and keeping it real
NelsonHall recognizes Intelenet® Global Services as a Leader in Customer Management Services Analytics
PRESS RELEASE: International Business Process Outsourcing (BPO) provider, Intelenet® Global Services, has been recognized by NelsonHall as a Leader in Customer Management Services (CMS) Analytics. Intelenet® Global Services’ customer management services include speech, text and social media analysis, as well as the growing field of predictive analytics. Continue reading NelsonHall recognizes Intelenet® Global Services as a Leader in Customer Management Services Analytics
New Webhelp Site Opened By Madagascar’s President
President of the Republic of Madagascar, Hery Rajaonarumampianina, has inaugurated the new offices of leading global customer experience expert, Webhelp. Webhelp launched itself in Madagascar in April 2013. Since that time the business has grown rapidly from 60 colleagues to more than 300 today and serves 12 clients in the telecommunications, e-commerce and travel industries. Continue reading New Webhelp Site Opened By Madagascar’s President
Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
At the Enterprise Connect 2017 trade show, Genesys® is unveiling its expanded and re-branded Genesys Customer Experience Platform (booth #1906). The company will demonstrate three complementary product offerings—PureEngage, PureConnect, and PureCloud by Genesys— each targeted at different buyers and market segments. All offerings showcase new usability features that benefit both business users and contact centre agents. Continue reading Genesys Unveils Expanded Customer Experience Product Offerings, Demonstrates Enhanced Usability Features at Enterprise Connect 2017
Pega deepens its AI capabilities in Pega Sales Automation to help businesses accelerate sales cycles and win more deals
Pegasystems announced enhanced artificial intelligence (AI) capabilities in Pega® Sales Automation that enable businesses to accelerate sales cycles and win more deals. Pega makes sales organizations more efficient and effective with an advanced AI engine that more accurately forecasts sales win probability and suggests the next-best actions and content that will boost those odds at every stage of the deal. Continue reading Pega deepens its AI capabilities in Pega Sales Automation to help businesses accelerate sales cycles and win more deals