Technology

Q-nomy Inc. Launches Q-Flow 6.0: the First True Omni-Channel BPM Product Platform

PRESS RELEASE: Q-nomy launched Q-Flow® 6 — its next-generation product platform for managing and optimizing omni-channel, customer-centric business processes. Compared to other customer experience products that handle specific cross-channel processes, Q-Flow is a broad and flexible product platform that manages and synchronizes front- and back-office business processes with customer journeys in every possible channel – digital or physical, and tackles any hand-off inefficiency, in any industry. Continue reading Q-nomy Inc. Launches Q-Flow 6.0: the First True Omni-Channel BPM Product Platform →

Awards

Thunderhead announced as 2017 CRM Watchlist Winner

PRESS RELEASE: Thunderhead is proud to be included as a 2017 CRM Watchlist Winner. The CRM Watchlist is designed to showcase the leading global technology and services firms in the CRM market. The coveted annual award is now in its tenth year and recognises companies that have made a significant market impact, and is conducted by leading CRM industry analyst Paul Greenberg, Managing Principal of The 56 Group, best-selling author and ZDNet blogger. Continue reading Thunderhead announced as 2017 CRM Watchlist Winner →

Market Research

AI will make us more human, shattering the glass ceiling of productivity

In the near future, Artificial Intelligence will free our minds from process-oriented repetition, refocusing time and capital for our most human of pursuits: innovation and creativity. The result will be a revolutionary shift in workplace productivity and fundamental restructuring of work as we know it. So finds a groundbreaking new academic study released by researchers at Goldsmiths, University of London in association with IPsoft. Continue reading AI will make us more human, shattering the glass ceiling of productivity →

Corporate News

Award winning Co-op team keep on buzzing!

PRESS RELEASE: For the Co-op Membership team, one award simply isn’t enough! This recognised and high performing call centre team are reaching for the stars with the Buzz resilience training they have completed. Head of Customer Services, Claire Carroll, strongly believes that training her teams how to become more resilient to every day stressors will help them improve both their quality of life and happiness at work whilst improving the service they provide to Co-op members. Continue reading Award winning Co-op team keep on buzzing! →