Aspect Software has helped Sysnet Global Solution (Sysnet) to successfully scale its customer engagement centre services by delivering a complete omni-channel solution. By ensuring a seamless journey through the customer engagement centre, Aspect’s technology has boosted the capabilities of Sysnet’s 240 agents in all areas, enabling the company to improve the user experience and overall customer satisfaction. Continue reading Aspect helps Sysnet Global Solutions to deliver omni-channel customer service
RingCentral Office® extends presence to 13 European countries with in-country purchasing capability and euro billing
RingCentral UK a wholly owned subsidiary of RingCentral, Inc. announced the ability for customers to purchase RingCentral Office across 13 European countries. RingCentral’s in-country European expansion signifies a strong commitment to providing local presence and the ability to purchase RingCentral solutions in euro currency in those new markets. Continue reading RingCentral Office® extends presence to 13 European countries with in-country purchasing capability and euro billing
Phoneprinting Recommended in Latest Report “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention” by Gartner
PRESS RELEASE: Pindrop is included in Gartner’s most recent analyst report titled, “Don’t Let the Contact Centre Be Your ‘Achilles Heel’ of Fraud Prevention”. The report sheds new light on the category and cites Pindrop for its phoneprinting™ solutions used to fight contact center fraud. Continue reading Phoneprinting Recommended in Latest Report “Don’t Let the Contact Center Be Your ‘Achilles Heel’ of Fraud Prevention” by Gartner
Customer engagement practices that will dramatically improve your business
Everyone agrees that customer experience is the new marketing, but exactly how do you measure customer engagement and success in this digitally transformed world? Andy Moore, Marketing Director of Opinion8, looks at how the best performing companies actively seek out the opinions of customers and take action on those findings… Continue reading Customer engagement practices that will dramatically improve your business
Six Practical Steps to Make Web Chat work for you
Guest Post by Thomas Rødseth at Intelecom, shares his top tips for making web chat work and what you need to consider before taking the plunge… Continue reading Six Practical Steps to Make Web Chat work for you
Businesses Lose an Average of $11,000 per Employee Every Year Due to Ineffective Communications and Collaboration
PRESS RELEASE: Mitel® launched the first in a series of reports examining the cost of inadequate enterprise communications and collaboration capabilities. The independent survey, conducted by Webtorials, analyzed the ways people interact both inside and outside an organization. Continue reading Businesses Lose an Average of $11,000 per Employee Every Year Due to Ineffective Communications and Collaboration