PRESS RELEASE: Iconic global fashion brand Kurt Geiger has selected Manhattan Associates’ Omni-Channel Solutions platform as the foundation for a systems transformation that will advance its global retailing capabilities and support the company’s growth objectives into the future. With Manhattan’s industry-leading technology, Kurt Geiger will be able to improve its service offering across all channels and deliver a more fulfilling customer experience. Continue reading Kurt Geiger Selects Manhattan Associates to Power Omni-Channel Retail Growth
The Truth about Self Service, Bots & Intelligent Assistance
Thomas Rodseth, VP of Product & Marketing at Intelecom explains the options when it comes to intelligent assistance… Sometimes a technology takes an age to go mainstream. Other times it appears to arrive like a thunderbolt out of nowhere. Bots chose the high impact option when they arrived in Q1 2016. By mid-summer they were sliding down Gartner’s famous trough of disillusionment accused of being over hyped and inadequate in meeting expectations for the human touch. Continue reading The Truth about Self Service, Bots & Intelligent Assistance
Avaya Enters into Asset Purchase Agreement with Extreme Networks for the Sale of Avaya’s Networking Business
PRESS RELEASE: Avaya announced it has entered into an asset purchase agreement with Extreme Networks, Inc. (Nasdaq: EXTR) (“Extreme”) under which Extreme will serve as the primary bidder in a section 363 sale under the Bankruptcy Code to acquire Avaya’s Networking business for a transaction value of approximately $100 million, subject to adjustments. Continue reading Avaya Enters into Asset Purchase Agreement with Extreme Networks for the Sale of Avaya’s Networking Business
Consumer Sentiment Strongly Supports Voice Biometrics for APAC Contact Centers
PRESS RELEASE: NICE announced the results of its Asia Pacific Voice Biometrics Consumer Survey. The survey revealed that consumers are overwhelmingly in favor of companies using voice recognition to authenticate their identity when interacting with a contact center. This saves times for both customers and contact center agents and eliminates frustration caused by forgotten passwords or wrong answers to traditional security questions. Continue reading Consumer Sentiment Strongly Supports Voice Biometrics for APAC Contact Centers
Salesforce Spring ‘17 Release is Live With Einstein Artificial Intelligence — The First Complete Enterprise CRM With AI
PRESS RELEASE: Salesforce announced Einstein AI is available to all of its customers across sales, service, marketing, commerce and more. Part of Spring ‘17, Salesforce’s 52nd major product release in 18 years, Einstein is already being leveraged by customers to deliver smarter, more impactful customer experiences, and by developers to bring AI into the next generation of customer relationship management (CRM) apps. Continue reading Salesforce Spring ‘17 Release is Live With Einstein Artificial Intelligence — The First Complete Enterprise CRM With AI
IBM and Salesforce Announce Landmark Global Strategic Partnership
PRESS RELEASE: IBM and Salesforce announced a global strategic partnership to deliver joint solutions designed to leverage artificial intelligence and enable companies to make smarter decisions, faster than ever before. With the partnership, IBM Watson, the leading AI platform for business, and Salesforce Einstein, AI that powers the world’s #1 CRM, will seamlessly connect to enable an entirely new level of intelligent customer engagement across sales, service, marketing, commerce and more. Continue reading IBM and Salesforce Announce Landmark Global Strategic Partnership