PRESS RELEASE: Fuze, the leader in global voice, video, messaging, and collaboration announces a new contract with Atrain, a global human resources management consultancy, to deliver a modern, native communications experience to meet the expectations of its young workforce, located across seven global offices. Using Fuze, Atrain is creating a culture of easy communication for employees and their clients, with an all-in-one solution with intuitive features to maximise user adoption and productivity. Continue reading Atrain makes business communication fresh and engaging with Fuze
VOSS Solutions Extends Collaboration with KCOM to Provide Integrated Contact Center Management and UC Management from a Single Portal
PRESS RELEASE: VOSS Solutions announced a collaboration with KCOM to offer an integrated management solution for both UC and Contact Center, enabling front and back office support from a single, highly intuitive administration portal. KCOM is one of the UK’s most respected and established IT and communications services companies, offering integrated solutions to some of the UK’s largest public and private sector enterprises. In 2012, KCOM became the first Cisco HCS Contact Center customer in Europe and VOSS has provided the UC management component to KCOM’s cloud communications platform ever since. Continue reading VOSS Solutions Extends Collaboration with KCOM to Provide Integrated Contact Center Management and UC Management from a Single Portal
Santander is first bank in UK to let customers make payments using just their voice
Santander is pleased to be the first UK bank to enable customers to make payments using their voice. This new technology follows the successful launch of voice assistant banking, introduced last year and the enhanced functionality means the tool now understands commands such as: Continue reading Santander is first bank in UK to let customers make payments using just their voice
Amazon To Create Record 5,000 New Full-Time Jobs This Year Across the UK
PRESS RELEASE: Amazon UK announced plans to create more than 5,000 full-time jobs this year, taking the company’s total UK workforce to over 24,000. These new job opportunities are for people with all types of experience, education and skill levels—from software developers, engineers and technicians, to those seeking entry-level positions and on-the-job training. Continue reading Amazon To Create Record 5,000 New Full-Time Jobs This Year Across the UK
American Red Cross Selects BroadSoft CC-One SaaS for Contact Center
BroadSoft announced that the American Red Cross® has selected the BroadSoft Business CC-One application, an analytics-driven cloud contact center solution – to better serve citizens during disaster response and relief efforts with a flexible and agile virtual call center model. Continue reading American Red Cross Selects BroadSoft CC-One SaaS for Contact Center
ShoreTel Integrates with G Suite and Google Chrome to Streamline Workflows and Increase Productivity
PRESS RELEASE: ShoreTel®, a leading provider of communication solutions that make interactions simple launched ShoreTel Connect for Chrome browser, an integrated solution that delivers a unified communications experience between ShoreTel Connect, G Suite and Google Chrome. With a new client app, users can streamline workflows and increase efficiencies with integrated contacts, events and call control. Continue reading ShoreTel Integrates with G Suite and Google Chrome to Streamline Workflows and Increase Productivity