Awards

Avaya merits IP Integration with Strategic Win Award

DG & RB ESL Award
Picture shows Dave Glasgow, Sales Director at IP Integration (left) and Ritchie Butters, Account Director at IP Integration with the Avaya award.

IP Integration, a leading provider of customer engagement solutions, has been awarded the prestigious Avaya 2016 Strategic Win Award for the Asia region. IP Integration was responsible for securing and fulfilling a major installation of Avaya’s contact centre solution for ESL, the international gaming organisation. Combining the Avaya solution with a selection of its own complementary tools, IP Integration specified and managed the highly complex roll-out. Continue reading Avaya merits IP Integration with Strategic Win Award →

Technology

Zappix, the Visual IVR company, announces 2016 results

PRESS RELEASE: Zappix, a smartphone Visual IVR software innovator, has announced that during 2016 it has expanded into new verticals such as utilities, retail, insurance and HR in addition to finalizing a new round of financing lead by Kormeli LLC. Zappix’s contact center Visual IVR portfolio increased its robust capabilities for easier adoption and use in a wide variety of companies and organizations. Continue reading Zappix, the Visual IVR company, announces 2016 results →

Product Launch

LightBound Launched Cloud Contact Center Solution

PRESS RELEASE: LightBound is pleased to announce the addition of Cloud Contact Center solution to their Integrated Voice portfolio yesterday. LightBound’s Cloud Contact Center is an advanced call center management system with more functionality than traditional on-premise hardware PBXs – at a fraction of the cost. The Contact Center solution leverages a SaaS model to deliver a customizable and powerful automated delivery of calls that include ACD, Chat, IVR, WFM, CTI, reports, recordings, remote agents, disaster recovery and much more. Continue reading LightBound Launched Cloud Contact Center Solution →

Outsourcing, Who's Buying What?

VertexOne Partners with DC Water to Deliver on its Vision for the Future

PRESS RELEASE: Vertex, a leader in utility customer experience solutions, today announced that DC Water, provider of world-class water services in Washington D.C., selected the VertexOne Cloud CIS, Web & Mobile Self-Service, and Mobile Work Management solutions. The new solutions will be implemented in just 12 months, and will provide DC Water with agile and future-proof technology for its customer service operations. Continue reading VertexOne Partners with DC Water to Deliver on its Vision for the Future →

Outsourcing

Caring Homes improves enquiry handling and conversions with the help of Echo

PRESS RELEASE: Caring Homes – a leading provider of care homes for elderly people in the UK – is working with outsourced customer contact specialist, Echo Managed Services, to enhance the customer journey and provide excellent service to potential new customers. This, in turn, is leading to enhanced conversion rates. Echo’s experienced advisors have been trained to deliver a consistent brand experience across Caring Homes’ entire estate of 62 homes; handle sensitive and potentially distressing enquiries with empathy and understanding; and engage potential customers to provide the correct information and advice for their unique circumstances from the initial point of contact. Continue reading Caring Homes improves enquiry handling and conversions with the help of Echo →

Who's Buying What?

Walbrook Capital Markets picks VIA for full communications revamp

PRESS RELEASE: VIA, the business telephony and communications specialist, has completed a modernisation project to provide a leading brokerage firm with a full suite of cloud-based communications solutions at their new premises in London. Walbrook Capital Markets was looking to upgrade its historic trader voice system and a wider telephony network. Continue reading Walbrook Capital Markets picks VIA for full communications revamp →