Partnerships

Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience Innovation in the UK

Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Continue reading Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience Innovation in the UK →

Technology

Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction

Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organisations streamline operations, improve agent engagement, and deliver exceptional customer experiences. Continue reading Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction →

Partnerships

Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging

Vonage, a global leader in cloud communications, helping businesses accelerate their digital transformation and a part of Ericsson, announced that Smobi, an innovative AI-powered RCS platform for E-commerce, has chosen Vonage for Rich Communication Services (RCS) via the Vonage Messages API. Continue reading Smobi, an AI-powered RCS Platform, Partners with Vonage to Enhance Customer Engagement with RCS Messaging →