Capita plc announces that its Contact Centre subdivision within Capita Experience has secured a contract extension with Southern Water. Continue reading Capita secures contract extension with Southern Water
Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses
As companies of all sizes turn to Artificial Intelligence (AI) and automation to enhance their customer experience, mid-sized and scaling businesses find themselves investing in cutting-edge technology only to abandon it due to a lack of expertise in implementation. Continue reading Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses
Manychat Raises $140M to Fuel the Future of AI-Driven Customer Engagement on Social and Messaging Platforms
Manychat, a global leader in conversational AI and automation across social and messaging platforms, announced a $140 million growth capital raise led by Summit Partners. Continue reading Manychat Raises $140M to Fuel the Future of AI-Driven Customer Engagement on Social and Messaging Platforms
Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
Qualtrics, the leader and creator of the experience management (XM) category, has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms* for the fourth consecutive time. Qualtrics is positioned highest for its Ability to Execute and furthest for its Completeness of Vision. Continue reading Qualtrics Named a Leader in 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for the Fourth Consecutive Time
VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution
Leading voice and rights charity VoiceAbility, has announced the launch of a neurodiversity-focused customer experience (CX) solution, marking a significant step forward in making essential support services more accessible to neurodivergent individuals. Continue reading VoiceAbility and Sabio Launch Neurodiversity-Focused Customer Experience Solution
Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement
Comm100, a global leader in AI-powered customer engagement solutions, is proud to announce the launch of three flagship AI products: AI Agent, AI Copilot, and AI Insights. Continue reading Comm100 Introduces Advanced AI Solutions, Redefining Customer Engagement