Zendesk, a pioneer in Agentic AI-powered customer service, announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine and real-time GenAI-powered insights. Continue reading Zendesk Announces Acquisition of HyperArc
Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries
Natterbox, the AI-powered contact centre provider, launches AI Assistants and AI Agents – part of its dynamic AI workforce fully integrated into the world’s #1 CRM, designed to cut call queues, reduce costs, and free up human agents to focus on higher-value interactions that drive loyalty and growth. Continue reading Natterbox launches AI Assistants and AI Agents to resolve over 70% of customer queries
Pega Signs 5-Year Strategic Collaboration Agreement with AWS to Reimagine Legacy Transformation
Pegasystems Inc., the Enterprise Transformation Company™, announced it has signed a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS). Continue reading Pega Signs 5-Year Strategic Collaboration Agreement with AWS to Reimagine Legacy Transformation
Airship Unveils AI Agents to Speed Brands’ Delivery of High-Impact Customer Experiences
Airship, the cross-channel customer experience company, built on its leadership in no-code native mobile experiences by unveiling Airship AI Agents. Continue reading Airship Unveils AI Agents to Speed Brands’ Delivery of High-Impact Customer Experiences
Sanas Files Suit in US District Court for Theft of Intellectual Property by Krisp Technologies, Inc.
Sanas, the inventor of the world’s first RealTime Speech Understanding Platform and the leading innovator in the use of artificial intelligence-driven accent translation, announced that it has filed a federal lawsuit against Krisp Technologies, Inc. (“Krisp”). Continue reading Sanas Files Suit in US District Court for Theft of Intellectual Property by Krisp Technologies, Inc.
MaxBill Launches AI-Powered Web Self-Service to Transform Utility Customer Experience
MaxBill, a global leader in AI-driven billing and customer management software for utilities and service providers, has announced the launch of its AI Self-Serve Portal — a next-generation digital engagement solution designed to transform customer experience across the utility sector. Continue reading MaxBill Launches AI-Powered Web Self-Service to Transform Utility Customer Experience