At AWS Summit New York City, Automation Anywhere, the leader in Agentic Process Automation (APA), announced the availability of AI agents in the new AI Agents and Tools category of AWS Marketplace. Continue reading Automation Anywhere Announces Availability of Agents in the New AWS Marketplace AI Agents and Tools Category
Forrester’s 2026 Budget Planning Guides: Leaders Grow More Cautious As Economic Uncertainty Persists
According to Forrester’s 2026 Budget Planning Guides, volatility is tempering 2026 budget optimism. Tariffs, trade wars, cyber threats, and economic uncertainty are resetting budget expectations, signalling a shift toward more cautious growth planning. Continue reading Forrester’s 2026 Budget Planning Guides: Leaders Grow More Cautious As Economic Uncertainty Persists
Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide
Verint®, The CX Automation Company™, announced it was rated Exemplary and named a Leader in the 2025 ISG Buyers Guide™ for Customer Experience Management (CXM). Continue reading Verint Named a Leader in ISG’s 2025 Customer Experience Management Buyers Guide
Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres
Amidst the constant noise and claims of CX revolutions, Odigo paused to ask a different question: “In the race to be more advanced, who’s making sure everyone can still afford the basics?” Continue reading Odigo Essential Launches in the UK: Fast, Flexible, AI-Ready CX for Mid-Sized Contact Centres
Vonage Partners with AWS to Unveil AI Voice Agent Integration
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced a new collaboration with Amazon Web Services (AWS) to integrate Amazon Nova Sonic, a speech-to-speech foundation model that enables more human-like voice conversations, with the Vonage Voice API. Continue reading Vonage Partners with AWS to Unveil AI Voice Agent Integration
MSC Cruises optimises global workforce management for its customer service operations with Peopleware
MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. Continue reading MSC Cruises optimises global workforce management for its customer service operations with Peopleware