HGS, a leading provider of solutions in digital experience, business process management (BPM) and digital media services, announced the appointment of Anshuman Singh as the Chief Executive Officer for its UK operations. Continue reading HGS appoints Anshuman Singh as new CEO for HGS UK
Enghouse Acquires Aculab
Enghouse Holdings UK Limited, a wholly owned subsidiary of Enghouse Systems Limited, announced it has acquired Aculab PLC, a provider of on-premise and cloud based communications and AI software solutions. Continue reading Enghouse Acquires Aculab
BT Group leans on AI to transform customer service experience
BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. Continue reading BT Group leans on AI to transform customer service experience
Altius Group Appoints Head of Contact Centre
Altius Group Limited, the UK’s leading group of boutique business brokers, is delighted to announce the appointment of Roy Wade to the newly created role of Head of Contact Centre. Continue reading Altius Group Appoints Head of Contact Centre
Voxology Acquires IR’s Testing Solutions to Enhance Customer Experience Testing
Voxology, a Communications Platform as a Service (CPaaS), announced it has acquired testing capabilities from partner and leading Observability provider, Integrated Research (IR). Continue reading Voxology Acquires IR’s Testing Solutions to Enhance Customer Experience Testing
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI
Calabrio, the workforce performance company, announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next strategic step in Calabrio’s commitment to providing contact centres with the latest innovative solutions through near-time conversation insights that enhance customer experiences and operational efficiency. Continue reading Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI