NICE announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions. Continue reading Fulton Bank Revolutionises Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot
Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support
Kustomer, the leader in AI-powered customer service, announced two powerful new features, Tasks and Skills-Based Routing, designed to enhance internal workflow management and deliver faster, more personalized customer support. Continue reading Kustomer Unveils Game-Changing Tools to Supercharge Internal Workflows and Elevate Customer Support
SugarCRM AI-Powered Revenue Intelligence Drives 24 Percent Sales Growth for Chassis Cab
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced that Chassis Cab, a leading DAF truck dealership in East Anglia, England, is achieving breakthrough sales success with sales-i, Sugar’s revenue intelligence solution. Continue reading SugarCRM AI-Powered Revenue Intelligence Drives 24 Percent Sales Growth for Chassis Cab
Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower
NICE announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will enable Prosper to manage its customer experience holistically, scale effectively, mitigate risk, and improve operations. Continue reading Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower
Gartner Survey Reveals 85% of Customer Service Leaders Will Explore or Pilot Customer-Facing Conversational GenAI in 2025
Eighty-five percent of customer service leaders will explore or pilot a customer-facing conversational generative AI (GenAI) solution in 2025, according to a survey by Gartner, Inc. Continue reading Gartner Survey Reveals 85% of Customer Service Leaders Will Explore or Pilot Customer-Facing Conversational GenAI in 2025
Agentic Era Gives Birth to a New Branding Paradigm
Amdocs, a leading provider of software and services to communications and media companies, released a global study*, “Rethinking Brand and Customer Experience in the Agentic Era,” commissioned by Amdocs in collaboration with McCann Tech agency and Coleman Parkes, which explores the impact on brand identity as consumers interact with generative AI-based agents (AI agents) for customer care and sales. Continue reading Agentic Era Gives Birth to a New Branding Paradigm