Bright Pattern, a leading provider of AI-powered cloud contact centre software, announced that it was chosen by an innovative start up in the smart home security industry, Level, to provide the company with an omnichannel platform for customer support. Continue reading Bright Pattern Contact Center Chosen by Level
RingCentral Launches IGNITE! Partner Program
RingCentral announced the launch of its IGNITE!™ Partner Program, which enables partners to own the entire sales cycle with organizations of up to 400 employees. IGNITE! builds on RingCentral’s existing industry-leading Channel Harmony® program. Continue reading RingCentral Launches IGNITE! Partner Program
John Lewis & Partners and Domestic & General ink three year deal
John Lewis & Partners has joined forces with the UK’s leading provider of appliance care, Domestic & General (D&G), to launch an exclusive new customer proposition called Protect Plus. The arrangement will initially run for three years. Continue reading John Lewis & Partners and Domestic & General ink three year deal
Empirix Releases Industry’s First Self-Service, End-to-End Test Solution for Contact Centres and Enterprise Voice Networks
Empirix® Inc., the leader in test automation and network and service performance monitoring, assurance and analytics, announced the availability of new functionality in their Hammer Cloud Platform, making it the industry’s first self-service test automation solution capable of testing and monitoring the performance of the network, infrastructure and applications from a call’s point of origin to its endpoint. Continue reading Empirix Releases Industry’s First Self-Service, End-to-End Test Solution for Contact Centres and Enterprise Voice Networks
Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center
Windstream Enterprise released a new web-based chat functionality for its proprietary OfficeSuite UC® Contact Center Services (CCS). This cloud-based solution empowers contact centres to handle a higher volume of customer interactions while maintaining intuitive management and agent control — all in a single portal. Continue reading Windstream Enterprises Launches Live Chat Functionality for OfficeSuite UC Contact Center
AT&T Selects Salesforce to Accelerate its Customer Experience Vision
AT&T and Salesforce announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T’s millions of customers. AT&T will deploy Salesforce Customer 360 to create a single view of every customer across every touchpoint—whether it happens in person at a storefront, over the phone, in a business setting or on any AT&T digital property. Continue reading AT&T Selects Salesforce to Accelerate its Customer Experience Vision