Dynamic Yield, the AI-Powered Personalization Anywhere™ platform, announced the release of its Audience Export Manager – a new feature allowing companies to utilize the rich customer data captured by Dynamic Yield across enterprise systems like email service providers (ESPs), ad networks, call centre solutions, and more. Continue reading Dynamic Yield Introduces Audience Export Manager
Zoom Acquires Keybase and Announces Goal of Developing the Most Broadly Used Enterprise End-to-End Encryption Offering
Zoom Video Communications and Keybase announced that Zoom has acquired Keybase, a secure messaging and file-sharing service. The acquisition of this exceptional team of security and encryption engineers will accelerate Zoom’s plan to build end-to-end encryption that can reach current Zoom scalability. Continue reading Zoom Acquires Keybase and Announces Goal of Developing the Most Broadly Used Enterprise End-to-End Encryption Offering
Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences
To provide more personal, flexible and positive customer experiences, Concord Servicing Corporation has selected Genesys Cloud™. A move to the all-in-one solution and the world’s leading public cloud contact centre platform will allow Concord to help its loan originators and capital providers work more efficiently and deliver better service to customers. Continue reading Concord Servicing Corporation Selects Genesys Cloud to Deliver Personalized Customer Experiences
Infobip launches Conversations – a contact centre solution that enables businesses to offer connected customer experiences
Conversations, a new contact centre solution enabling businesses to integrate the world’s most popular communication channels, has been launched by Infobip. Infobip is a global cloud communications company that enables businesses to build connected customer experiences across all stages of the customer journey at scale. Continue reading Infobip launches Conversations – a contact centre solution that enables businesses to offer connected customer experiences
Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard
Since the start of the COVID-19 crisis, organisations across all sectors have faced a tough challenge – how to continue serving their customers to the same standard, when their customer service representatives are based at a remote or home-working location. Continue reading Contact centres stay secure with Eckoh’s CallGuard Remote and ChatGuard
Five9 Announces Four New Packaged Applications Powered by Whendu to Streamline Enterprise Complexities
Five9 announced the availability of four new packaged applications built on the Five9 Whendu workflow automation platform. Whendu applications address targeted use cases, covering key enterprise requirements like real-time dashboards and customer outreach, designed to make customer service a more human experience. Continue reading Five9 Announces Four New Packaged Applications Powered by Whendu to Streamline Enterprise Complexities