Jacada has been monitoring the impact the coronavirus has had on contact centres. In response, Jacada is offering award-winning customer service automation solutions at no cost during the COVID-19 pandemic. The offer is available for a limited time. Conditions apply. Continue reading Jacada To Offer Easy-to-Launch Customer Service Automation Solutions
Pega Helps Accelerate Digital Transformation With Launch of Pega Kickstart Services
Pegasystems announced the launch of Pega Kickstart™ – a new family of fixed-price services that help businesses quickly deploy Pega software to help address critical customer and employee experience problems. Continue reading Pega Helps Accelerate Digital Transformation With Launch of Pega Kickstart Services
SugarCRM Launches Sugar Integrate
SugarCRM, the company that helps organizations deliver exceptional customer experiences, announced the launch of Sugar Integrate, to help companies more easily and efficiently integrate with more than 200 business applications. Continue reading SugarCRM Launches Sugar Integrate
Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic
Noetica – A British company, developing software products for the global contact centre market, announced that it is working with Contact Solutions Limited, to enable agents to work from home during the COVID-19 pandemic. Continue reading Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic
NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours
NICE announced that it is seeing a significant uptake in agents adapting their contact centre schedules in response to the recent outbreak of COVID-19. Agents were highly engaged in helping their contact centres rapidly meet the unprecedented change in demand by leveraging NICE’s Employee Engagement Manager (EEM) solution. Continue reading NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours
NorthStar Home Goes to Remote Customer Engagement with 8×8
8×8 announced NorthStar Home, one of the most trusted names in home security and automation in North America, deployed the 8×8 X Series cloud communications and contact centre solution to enable its contact centre agents and employees to work remote in support of more than 60,000 customers nationwide. Continue reading NorthStar Home Goes to Remote Customer Engagement with 8×8