With COVID-19 affecting 206 countries, areas and territories, IBM is helping government agencies, healthcare organizations and academic institutions throughout the world use AI to put critical data and information into the hands of their citizens. Continue reading IBM Offers “Watson Assistant for Citizens” to Provide Responses to COVID-19 Questions →

NICE inContact, a NICE business, announced that it has entered into a partnership with Zoom Video Communications, a leader in video-first unified communications. As both companies offer services which enable remote workers, the partnership helps address rapidly changing customer needs and business continuity demands. Continue reading NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform →

RingCentral announced RingCentral Video™ (RCV), a reimagined video meetings experience. Leveraging RingCentral’s open platform, RingCentral Video will be another component offered as part of RingCentral Office®, completing RingCentral’s differentiated Message Video Phone™ (MVP) solution. Continue reading RingCentral Releases RingCentral Video to Address Work from Anywhere Demands →

Verint® announced it is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing insight into Covid-19 impacts on customers and employees now mostly working from home. Continue reading Verint Offers Analytics to Help Customers Gain Improved COVID-19 Visibility →