Synchronoss, a global leader and innovator of cloud, messaging, digital and IoT products announced that Indosat Ooredoo (IDX:ISAT), a leading telecoms service provider in Indonesia, has chosen the Synchronoss Digital Experience Platform (DXP) to deliver a unified, interconnected user experience for customers across all of its engagement channels. Continue reading Indosat Ooredoo and Synchronoss partner for unified customer engagement and new digital economy ecosystem
Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, today announced that it has been selected by C&S Wholesale Grocers to enable its growing remote and distributed workforce and boost customer engagement. Continue reading Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions
Semafone’s Intelligence+ empowers contact centres with actionable payment transaction analytics
Semafone®, the leading provider of data security and multi-channel compliance solutions for call and contact centres, today announced Intelligence+, a real-time data analytics offering, integrated into its award-winning and patented telephone payments solution – Cardprotect Voice+. Continue reading Semafone’s Intelligence+ empowers contact centres with actionable payment transaction analytics
Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio.
Eckoh, the global provider of secure payment products and customer contact solutions, has partnered with global payments technology provider Mastercard to offer the Pay by Bank app (“PbBa”) as an alternative payment capability for contact centres. Continue reading Eckoh adds Mastercard’s Pay by Bank app to its Secure Payment portfolio.
TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
TTEC, a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, and LivePerson, a global leader in conversational commerce solutions, announced a strategic partnership to redefine the customer experience with digital engagement, messaging, and AI-driven automation. Continue reading TTEC and LivePerson Form Strategic Partnership to Fuel AI-Powered Digital Transformation for Enterprises
8×8 Joins Forces with MLL Telecom to Offer X Series to the Public Sector
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions powered by one global cloud communications platform announced its new partnership with leading network solution provider MLL Telecom. Continue reading 8×8 Joins Forces with MLL Telecom to Offer X Series to the Public Sector