Twilio announced the company is recognized as a worldwide leader in the IDC MarketScape for Cloud Communications Platform-as-a-Service (“CPaaS”). The report notes, “Twilio has emerged as the de facto icon of the CPaaS segment,” and highlights the company’s vision and strategy to drive digital transformation within the enterprise. View the report excerpt here. Continue reading Twilio Recognized as a Leader in the IDC MarketScape for Worldwide Cloud Communications Platforms
FrontdeskAI Partner Program Offers SaaS Companies AI Boost
FrontdeskAI, the leading developer of AI assistants for location-based business, today announced the introduction of the FrontdeskAI SaaS partner program. By allowing SaaS companies to seamlessly add FrontdeskAI AI-assistants into their business management platforms, the FrontdeskAI partner program will help increase revenue optimization through richer customer engagement, loyalty, and longevity. Continue reading FrontdeskAI Partner Program Offers SaaS Companies AI Boost
4net Technologies wins £16.3m contract to help deliver HM Courts & Tribunals Service Reform project
4net Technologies Ltd. (4net), the award-winning provider of cloud communication, collaboration and contact centre solutions, has signed a £16.3m contract with HM Courts & Tribunals Service (HMCTS). Continue reading 4net Technologies wins £16.3m contract to help deliver HM Courts & Tribunals Service Reform project
Upland Software announces Acquisition of InGenius
Upland Software, a leader in cloud-based enterprise work management software, has acquired InGenius, a leading Computer Telephony Integration (CTI) solution for enterprise contact centres. Continue reading Upland Software announces Acquisition of InGenius
8×8 expands partnership with Opus to deliver end-to-end quality of service and support for customers
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced it has further strengthened its relationship with strategic reseller partner, Opus Telecoms. Continue reading 8×8 expands partnership with Opus to deliver end-to-end quality of service and support for customers
Gala Technology partners with SVL Business Solutions
Gala Technology, the innovative developers behind the multi award winning, PCI DSS compliant payment technology, SOTpay, have announced an exciting partnership with SVL Business Solutions, the UK’s most experienced supplier of solutions to the Contact Centre Industry as they look to provide the sector with cost effective solutions. Continue reading Gala Technology partners with SVL Business Solutions