Surfly, the market standard for co-browsing technology, announced that its integration with NICE inContact CXone is now available on CXexchange. With this integration users can instantly make use of Surfly’s universal co-browsing technology to upgrade existing CXone channels, such as Phone, Chat, or Email to an in-person experience online. Continue reading Surfly Now Available for NICE inContact CXone for In-Person, Co-browsing Experiences Online
Ooredoo Qatar to use Nokia AI-powered customer engagement solution
Nokia has announced that Ooredoo Qatar will soon complete the deployment of Nokia’s customer engagement solution to improve digital experiences by using analytics to better understand customer needs and to recommend and automatically trigger the next best action for a more relevant offer for the subscriber. Continue reading Ooredoo Qatar to use Nokia AI-powered customer engagement solution
BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions
BridgeClimb, the operator of Sydney’s iconic Harbour Bridge experience, has selected RingCentral Australia, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, to enable multichannel communications and customer service. Continue reading BridgeClimb Reaches the Cloud with RingCentral’s Cloud Communications and Contact Centre Solutions
Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP
Sitel Group, a leader in CX management, today announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP®, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE® Custom Projects. Continue reading Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP
HGS Recognized on IAOP’s “The 2020 Global Outsourcing 100®” List
Hinduja Global Solutions (HGS), a global leader in business process management, was included on the 2020 Global Outsourcing 100® list by the International Association of Outsourcing Professionals® (IAOP®). Continue reading HGS Recognized on IAOP’s “The 2020 Global Outsourcing 100®” List
Verdane acquires Market Research, Customer Experience and Employee Experience Leader Confirmit
Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualisation reporting firm Dapresy and will merge the two companies. Continue reading Verdane acquires Market Research, Customer Experience and Employee Experience Leader Confirmit