ASC Unveils New Mobile Phone Recording Solution Integrated with Tango Networks

PRESS RELEASE: ASC, a leading global provider of innovative solutions to record, analyze and evaluate multimedia-based communications, today announced the completion of testing and certification between ASC’s solutions and Tango Networks network-based enforceable Mobile Call Recording product. Continue reading ASC Unveils New Mobile Phone Recording Solution Integrated with Tango Networks

Leading healthcare provider selects next generation customer contact solution from mplsystems

PRESS RELEASE: Leading Northern Ireland-based healthcare provider The 3fivetwo Group has deployed a next generation customer contact solution from mplsystems to support their growing volume of some 140,000 patient episodes each year. 3fivetwo was determined to provide its patients with an improved customer experience, particularly as its patient calls increased from 1,000 to 5,000 per week. Continue reading Leading healthcare provider selects next generation customer contact solution from mplsystems

Cognia Live Brings PCI Compliance into the Cloud Era

PRESS RELEASE: Cognia, a leading provider of cloud-based communications intelligence solutions announced the launch of Cognia Live, the first PCI-DSS compliant, QSA-validated solution to be delivered from a global cloud architecture. With Cognia Live’s dual-tone-multi-frequency (DTMF) suppression capabilities, sensitive card data is automatically prevented from reaching the agent or entering contact centre systems, all while maintaining continuous customer interaction. Continue reading Cognia Live Brings PCI Compliance into the Cloud Era

Genesys Unveils Next Generation User Experience

PRESS RELEASE: Genesys announced at Gartner Symposium/ITxpo the availability of the latest version of the Customer Experience Platform with a complete redesign of the platform user experience (UX) – unveiling a new user interface paradigm for the industry. With the enhanced Genesys user experience, IT, contact center management and business users can now instantly access and act on relevant information to enable real-time decision-making and control over the customer experience. Continue reading Genesys Unveils Next Generation User Experience

Bomgar Named to the 2014 Inc. 500|5000 List of Fastest-Growing Companies

PRESS RELEASE: Bomgar, the leader in enterprise remote support solutions, announced today that it’s been named to the 2014 Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. Bomgar ranked No. 4072 on the 33rd annual list, its sixth consecutive year on the Inc. 5000, and achieved a three-year growth rate of 73 percent. Continue reading Bomgar Named to the 2014 Inc. 500|5000 List of Fastest-Growing Companies

8×8, Inc. Announces Appointment of New Chief Financial Officer

PRESS RELEASE: 8×8 announced the appointment of Mary Ellen Genovese as Chief Financial Officer. Ms. Genovese replaces Dan Weirich who announced he will be stepping down after ten years of service to accept a position at a privately held company with a cloud service in the big data space. Mr. Weirich will remain in his role through Friday, October 31, 2014, subsequent to the Company’s scheduled earnings release on October 22, 2014 and the filing of its quarterly report for the second quarter of fiscal 2015. Thereafter, he will continue as an employee with the Company in an advisory capacity through December 31, 2014 to facilitate a smooth transition. Continue reading 8×8, Inc. Announces Appointment of New Chief Financial Officer

New report reveals growing investment in omni-channel cloud customer contact solutions

PRESS RELEASE: A new report released this week by leading global business consulting firm Bluewolf, and sponsored by NewVoiceMedia, reveals that organisations are increasingly investing in omni-channel cloud customer contact solutions across the service industry. Continue reading New report reveals growing investment in omni-channel cloud customer contact solutions

New Study Shows 62% Of Shoppers Want To Chat With Brands On Mobile Devices To Ease Online Holiday Shopping

PRESS RELEASE: A new study commissioned by Moxie Software, Inc. reveals that 62% of survey participants expect live chat to be available on mobile devices, and 82% would use it. Moxie’s study surveyed more than 2,100 U.S. residents about their online and mobile shopping habits, and identified the rising trend of live online chat for sales and support assistance. Seventy-five percent of survey respondents stated that they would prefer to use live online chat versus calling to speak with an agent. Continue reading New Study Shows 62% Of Shoppers Want To Chat With Brands On Mobile Devices To Ease Online Holiday Shopping