Altitude Software WhitePaper on Best Practices to Drive Customer Engagement Using Real Time Analytics

AS LogoAltitude Software, a leader in unified customer interaction solutions, has released a new white paper aimed at helping businesses to achieve customer engagement using real time analytics in the contact centre. Continue reading Altitude Software WhitePaper on Best Practices to Drive Customer Engagement Using Real Time Analytics

Atmel Leverages SDL Content Creation Technology to Drive Further Improvement in Customer Experience

SDL announced that Atmel® Corporation, a leader in microcontroller and touch solutions, has selected SDL’s LiveContent application suite to improve its content creation processes as part of an effort to drive end-to-end improvements in Customer Experience. Continue reading Atmel Leverages SDL Content Creation Technology to Drive Further Improvement in Customer Experience

Pitney Bowes Adds Enhanced Big Data Management Capabilities to its Spectrum™ Technology Platform

Pitney Bowes Inc. announced a new release of its flagship Spectrum™ Technology Platform, providing integrated data quality, data integration, master data management (MDM) and analytics capabilities to help organizations address their Big Data challenges from one, unified platform. This agile and flexible platform is designed to help organizations extract more value from their data to drive greater profitability, reduce risk and deliver more personalized and contextually relevant customer experiences. Continue reading Pitney Bowes Adds Enhanced Big Data Management Capabilities to its Spectrum™ Technology Platform

PAG Leisurewear adopts NetSuite SuiteCommerce to grow B2B and B2C Ecommerce Business

NetSuite Inc., the industry’s leading provider of cloud-based financials / ERP and omnichannel commerce software suites announced that PAG Leisurewear, one of the UK’s leading apparel wholesalers, is using NetSuite SuiteCommerce to manage its omnichannel business from end-to-end on one unified business management suite—including B2B and B2C ecommerce, financials, inventory management, order management, third-party logistics, marketing, and customer service and support,—all without a dedicated IT staff. Continue reading PAG Leisurewear adopts NetSuite SuiteCommerce to grow B2B and B2C Ecommerce Business