Creative Virtual and Spitch AG Announce Partnership to Bring Speech Recognition and Conversational AI Together in Omnichannel Solutions

Creative Virtual, a world leader in customer and employee engagement solutions, announced a commercial partnership with Spitch AG, the leading developer of enterprise speech solutions in Switzerland. The collaboration will utilise the best-of-breed technologies of both companies to provide their customers with innovative self-service solutions.

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The integration of Creative Virtual’s V-Person™ natural language chatbots and virtual agents and Spitch’s voice technologies brings an industry-leading voicebot offering to the market. These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service.

“As an established leader in chatbot and virtual agent technology, Creative Virtual is proud to bring over 16 years of industry expertise and innovation to this partnership,” says Chris Ezekiel, Founder & CEO of Creative Virtual. “By voice-enabling our virtual agents with Spitch’s powerful speech technologies, we are able to offer organisations even more ways to engage customers in their native language to improve their experience and support.”

The flexibility of the integrated technologies allows for unlimited customisation and is backed by the combined experience of the Creative Virtual and Spitch global teams. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects.

“We are delighted to bring the voice channel to this innovative and exciting partnership with Creative Virtual,” says Piergiorgio Vittori, Global Business Development Director and Country Manager for UK, Ireland and Italy for Spitch AG. “The combination of our best-of-breed technologies and solutions will together provide voicebot solutions which are both powerful and effective in further enhancing the customer experience.”

About Creative Virtual:

Creative Virtual, winner of Frost & Sullivan’s 2019 AI-Enhanced Customer Self-Service Leadership Award and the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Visit https://www.creativevirtual.com/

About Spitch:

Spitch is an established Swiss company with consolidated presence in Italy, UK and Germany, and a leading provider of cutting-edge AI-driven voice technology solutions, delivering high accuracy and performance. In 2019, Spitch was recognized by Gartner as a “cool vendor” in speech and natural language, in a corresponding report.

Spitch speech technology is used by such organisations as Swisscard, Abramo, Amag and Avaloq to drive efficiency and improve the customer experience in use cases such as automatic call-steering, self-service, banking applications and much more.

Visit https://spitch.ch/