Verint® announced that The National Autistic Society has invested in Verint’s Community™ solution to provide its members a safe, online discussion forum for sharing stories about their experiences with autism. Continue reading The National Autistic Society Selects Verint Community Solution for Interactive Member Forum
Stefanini Expands Services that Integrate Artificial Intelligence with BPO and ITO Processes
More important than purchasing a tool is to implement a complete, innovative solution that transforms service based on the customer’s business knowledge. The guarantor is Alexandre Vomero, head of the Latam BPO offer at Stefanini, a $1B global IT provider, who has been working with his team on two major fronts: offering backoffice and human resources solutions and serving the B2C market. Continue reading Stefanini Expands Services that Integrate Artificial Intelligence with BPO and ITO Processes
New Global Research Shows Poor Data Security Practices Have Serious Consequences for Businesses Worldwide
44% of Americans, 38% of Brits, 33% of Australians, and 37% of Canadians have been the victim of a data breach, according to newly released research conducted by the secure payments provider to contact centres, PCI Pal. Continue reading New Global Research Shows Poor Data Security Practices Have Serious Consequences for Businesses Worldwide
Sky wins National Technology Awards for its intelligent assurance platform built on Dell Boomi
Boomi Platform enables 69% increase in digital-first customer engagement, 20% improved NPS score and £6m year 1 savings. Continue reading Sky wins National Technology Awards for its intelligent assurance platform built on Dell Boomi
CX Leader HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients
Hinduja Global Solutions Ltd. (HGS) launched HGS Digital, a new practice focused on providing high-end digital strategy and transformative digital-first solutions. Continue reading CX Leader HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients
Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation
Verint® announced that its leadership in the artificial intelligence (AI) market has again been recognized in the AI Breakthrough Awards. The Verint Intelligent Virtual Assistant (IVA), a conversational AI solution that helps companies extend self-service options across the channels their customers prefer, was named “Best Chatbot Solution” for 2019 in the annual awards*. Continue reading Verint’s Conversational AI Wins Top Honors in Awards for Excellence, Innovation