Jacada, a global leader in customer service automation, announces an expanded collaboration agreement with E-voluciona, a pioneer in Digital Process Outsourcing. Continue reading E-voluciona and Jacada Expand Partnership to Drive Innovation in Customer Service through RPA and Virtual Assistance
SBLI insures total customer happiness with eGain
eGain, the leading provider of omnichannel customer engagement solutions announced that the Savings Bank Mutual Life Insurance Company of Massachusetts (SBLI) has selected eGain to provide great customer and agent experiences. Continue reading SBLI insures total customer happiness with eGain
CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge
CallMiner has recorded another strong year of growth amidst growing demand for its technology worldwide. In the fiscal year ending Dec. 31, 2019, the company closed a $75 million investment from Goldman Sachs, reporting a three-year compound annual growth rate (CAGR) of 30%. Continue reading CallMiner Achieves 30% Compound Annual Growth Rate as Demand for Speech and Customer Interaction Analytics Surge
Zendesk Releases New Research with Insights on the Power of Service in Influencing Customer Loyalty
Zendesk released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with businesses, and what differentiates leading companies from their competitors. Continue reading Zendesk Releases New Research with Insights on the Power of Service in Influencing Customer Loyalty
TP Vision to Transform Service Experience and Performance with Vonage
Vonage, a global business cloud communications leader announced that TP Vision Europe B.V. has selected its contact centre and speech analytics solutions to better serve its customer-base by delivering exceptional experiences. Continue reading TP Vision to Transform Service Experience and Performance with Vonage
LumenVox releases advanced biometric authentication suite Version 8
LumenVox, a global leader in speech and authentication solutions, released its most advanced suite of biometric authentication technologies to date, Version 8. Continue reading LumenVox releases advanced biometric authentication suite Version 8