ClickSoftware Completes Acquisition of Xora Inc

ClickSoftware Technologies Ltd., the leading provider of automated mobile workforce management and optimization solutions for the service industry, today announced it has successfully completed its acquisition of Xora Inc., a cloud-based market leader in mobile workforce management. ClickSoftware acquired Xora for total cash consideration of approximately $15 million, including all working capital and net cash adjustments. Xora will retain its name and operate as a wholly owned subsidiary of ClickSoftware. Anne Bonaparte, the former CEO of Xora, will continue to lead the company as President.  Continue reading ClickSoftware Completes Acquisition of Xora Inc

Clarabridge and Expion combine social-analytic power for brands

Social-media marketing just got smarter and more powerful, thanks to a strategic technology partnership that Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, announced today with Expion, the leading enterprise content marketing optimization and analytics platform. By transforming big data customer analytics from multi-channel customer feedback into relevant content to engage with customers across all channels in real-time, the partnership will enable clients to tap into feedback from all channels, intelligently distill big-data insights, issues and actions from all customer experiences, and support relevant, targeted engagement across social networking and other channels. Through this partnership, organizations will be able to take advantage of a unique integrated solution that will enable them to manage organic and paid social marketing programs, interact with consumers across all media and target influencers for immediate and meaningful conversations.  Continue reading Clarabridge and Expion combine social-analytic power for brands

LumenVox and Teligent power IVR solution for British Telecom

The LumenVox Automatic Speech Recognizer now powers voice applications running in British Telecommunications plc (BT), on BT’s Recorded Information Delivery Equipment (RIDE) system, one of Europe’s largest in-network call termination platforms, supplied by Teligent Ltd. part of the Teligent Telecom Group.  Continue reading LumenVox and Teligent power IVR solution for British Telecom

Swyx develops next-generation cloud solution

Unified Communications vendor Swyx has further developed its cloud product. Now in the pilot phase, the new client software solution can be distributed via multiple servers flexibly depending on capacity, and differentiates itself through its extremely high scalability. The resource-saving operation and the modular range of UC features per user realise cost benefits for providers and end customers alike. In addition, the new solution supports Windows Azure Active Directory (WAAD), so that all Microsoft-based products automatically link with the UC application. Continue reading Swyx develops next-generation cloud solution

Magnetic North strengthens sales team in line with continued growth

Magnetic North has announced the appointment of Mike Donohue as Sales Director. Mike has over 23 years of experience in software and technology business sales most recently with Azzurri where he was New Business Director, but also with Avaya, Siemens, Thus, Alcatel and other key industry players. As such he is ideally placed to join the expanding business which is experiencing unprecedented growth, as the cloud contact centre and UC markets accelerate further. Continue reading Magnetic North strengthens sales team in line with continued growth

BT Bolsters Hosted Communications offering by partnering with Broadsoft

BT and BroadSoft, Inc. announced a five-year agreement, which will allow BT to leverage BroadSoft’s BroadCloud® Hosted Unified Communications platform. As part of the agreement, BT Wholesale will become a preferred BroadSoft distributor in the UK to communications providers looking to provide Hosted IP Centrex Services to the indirect channel. Continue reading BT Bolsters Hosted Communications offering by partnering with Broadsoft