Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced its role in Pizza Hut Australia’s digital transformation initiative to improve the customer experience and streamline the operational efficiency of its franchisees. Continue reading Inference Solutions Helps Pizza Hut Australia Deploy New Natural Language Call-steering Solution
TELUS International Named a ‘Leader’ and ‘Star Performer’ by Everest Group PEAK Matrix™
TELUS International, a customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, has been named a ‘Leader’ and ‘Star Performer’ by leading global research and advisory firm, Everest Group in its 2019 Contact Center Outsourcing (CCO) PEAK Matrix™ assessment. TELUS International was the only IT and BPO-classified provider that achieved Leader status. Continue reading TELUS International Named a ‘Leader’ and ‘Star Performer’ by Everest Group PEAK Matrix™
RingCentral Ranked Highest for Growth and Innovation in 2019 Frost & Sullivan UCaaS Radar Report
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced it has ranked the highest for growth and innovation in the new 2019 Frost & Sullivan UCaaS Radar Report. Continue reading RingCentral Ranked Highest for Growth and Innovation in 2019 Frost & Sullivan UCaaS Radar Report
Cloud Computing Magazine Names Vonage a 2019 Product of the Year Award Winner
Vonage announced that TMC, a global, integrated media company, has awarded NewVoiceMedia Solution a 2019 Product of the Year Award, presented by Cloud Computing Magazine. Continue reading Cloud Computing Magazine Names Vonage a 2019 Product of the Year Award Winner
AVOXI Launches Team Productivity Software – AVOXI Genius
AVOXI, a leading provider of cloud communication services, announced the rollout of its new cloud contact centre platform, AVOXI Genius. The product combines over a decade of customer feedback with the latest in today’s technology to bring a modern and intuitive platform to global businesses. Continue reading AVOXI Launches Team Productivity Software – AVOXI Genius
AskNicely Recognized as #1 in Customer Feedback Software by G2
AskNicely, a customer experience platform that empowers service business owners, managers and front-line workers to continually improve based on real-time customer feedback, announced that it was rated #1 by customers in the G2 Summer 2019 Grid Report for Enterprise Feedback Management Software. Continue reading AskNicely Recognized as #1 in Customer Feedback Software by G2