8×8 announced new AI-driven enhancements that transform business and contact centre performance through enhanced customer experiences. The new capabilities include 8×8 Intelligent Customer Assistant and 8×8 Supervisor Workspace for 8×8 Contact Center as well as a platform-wide integration with OpenAI. Continue reading 8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement
Tag Archives: 8×8
University Of Worcester Streamlines Clearing Process With 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that the University of Worcester successfully deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to deliver enhanced experiences for both students and contact centre agents during the latest UK university Clearing period, the system employed by UK universities at the end of the academic year to fill courses. Continue reading University Of Worcester Streamlines Clearing Process With 8×8 XCaaS
Spearline acquires Callstats from 8×8
Spearline, a leading global provider of communication testing technologies, has acquired Callstats analytics, diagnostics and optimization technology for WebRTC from 8×8, for an undisclosed sum. Spearline is headquartered in Skibbereen, Co. Cork and 8×8 is headquartered in California, USA. Continue reading Spearline acquires Callstats from 8×8
8×8 appoints Claire Snow as Regional Vice President EMEA – Channel Sales
Showing its commitment to the channel, 8×8 has appointed Claire Snow as Regional Vice President EMEA, Channel Sales. Claire’s role will see her work closely with 8×8’s growing number of partners, ensuring a strong match between them and 8×8 to deliver channel and customer needs. Continue reading 8×8 appoints Claire Snow as Regional Vice President EMEA – Channel Sales
Sweetwater Sound Tunes Into Personalized Customer Experience With 8×8 Cloud Communications
8×8, a leading integrated cloud communications platform provider, announced Sweetwater Sound, the world’s leading music technology and instrument retailer, has deployed the 8×8 Work cloud communications solution to help employees communicate, collaborate, and provide exceptional customer experiences for Sweetwater Sound’s customers. Continue reading Sweetwater Sound Tunes Into Personalized Customer Experience With 8×8 Cloud Communications
Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS
8×8, a leading integrated cloud communications platform provider, announced that Cape Air, one of the largest commuter airlines in the US, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to empower their employees to provide exceptional customer experiences. Continue reading Cape Air Enhances Cloud Communications and Customer Engagement with 8×8 XCaaS