Tag Archives: Ada

Market Research

Ada Study Finds Consumers Prefer “Always-On” AI Customer Service, But Only When It Can Successfully Resolve Their Issue

Ada, the trusted AI-native customer experience company and creator of the Agentic Customer Experience (ACX) Operating Model, released a dual-sided primary research study exploring consumer sentiment toward AI customer service as well as trends and obstacles in enterprise ACX adoption. Continue reading Ada Study Finds Consumers Prefer “Always-On” AI Customer Service, But Only When It Can Successfully Resolve Their Issue →

Partnerships

Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI

Medallia, the global leader in customer and employee experience, and Ada, the trusted AI-native customer experience company and creator of the AI Customer Experience (ACX) operating model, announced a strategic partnership and joint solution that unifies Ada’s system of real-time, AI-powered action with Medallia’s deep omnichannel customer experience and operational intelligence. Continue reading Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI →

Technology

Ada Launches new Customer Service AI Agent Powered by the Ada Reasoning Engine™ to Maximize Automated Resolutions

Ada, the world’s leading customer service automation platform, announced a new AI Agent powered by the Ada Reasoning Engine™. The Reasoning Engine gives personalized AI agents problem-solving skills and action-oriented capabilities that enable them to resolve even the most complex inquiries. Continue reading Ada Launches new Customer Service AI Agent Powered by the Ada Reasoning Engine™ to Maximize Automated Resolutions →