Medallia, the global leader in customer and employee experience, and Ada, the trusted AI-native customer experience company and creator of the AI Customer Experience (ACX) operating model, announced a strategic partnership and joint solution that unifies Ada’s system of real-time, AI-powered action with Medallia’s deep omnichannel customer experience and operational intelligence. Continue reading Medallia and Ada announce strategic partnership to unite customer intelligence with agentic AI
Tag Archives: Ada
Ada Launches new Customer Service AI Agent Powered by the Ada Reasoning Engine™ to Maximize Automated Resolutions
Ada, the world’s leading customer service automation platform, announced a new AI Agent powered by the Ada Reasoning Engine™. The Reasoning Engine gives personalized AI agents problem-solving skills and action-oriented capabilities that enable them to resolve even the most complex inquiries. Continue reading Ada Launches new Customer Service AI Agent Powered by the Ada Reasoning Engine™ to Maximize Automated Resolutions
Ada Introduces Generative Actions
Ada, the world’s leading AI-native customer service automation company, introduces Ada Generative Actions, a product that leverages ground-breaking generative AI technology to resolve increasingly complex customer inquiries (those that would have required an agent to use multiple business systems). Continue reading Ada Introduces Generative Actions
Ada Announces First Omnichannel Generative AI Suite for Customer Service
Ada, the leading AI-powered customer service automation platform, announced the launch of a new suite of generative AI capabilities to help companies resolve complex customer inquiries across channels instantly, and in a safe and accurate manner. Continue reading Ada Announces First Omnichannel Generative AI Suite for Customer Service
ADA Acquires dhiOmics to Launch a Global Data and AI delivery hub
ADA, the largest digital growth partner in South and Southeast Asia, acquires dhiOmics to launch its Global Data and AI delivery hub. The acquisition enhances ADA’s digital transformation capabilities and expands its ability to deliver to global clients at scale and speed. Continue reading ADA Acquires dhiOmics to Launch a Global Data and AI delivery hub
Unbabel partners with Ada to provide real-time multilingual support for live customer service agents
Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver a multilingual customer experience (CX) at scale, is announcing a new partnership with Ada. Continue reading Unbabel partners with Ada to provide real-time multilingual support for live customer service agents