Tag Archives: AMC Technology

AMC Technology Announces Contact Canvas Omni-Channel for Microsoft Dynamics CRM™

PRESS RELEASE: AMC Technology has announced an addition to its Contact Canvas™ platform, Omni-Channel for Dynamics CRM, will be available late fall of 2016. AMC’s Omni-Channel supports routing of standard, custom, and even third party entities to agents based on work item priority and agent availability. Continue reading AMC Technology Announces Contact Canvas Omni-Channel for Microsoft Dynamics CRM™

AMC Technology Shows Continued Focus on Building Integration Tools that Reinvent the Customer Experience

PRESS RELEASE: AMC Technology reported results for 2015 that included significant growth in enterprise sales and subscriptions. Contributing to the company’s growth was a 400% increase in Siebel integration revenue and subscription sales that continued to make up 25% of overall sales. Continue reading AMC Technology Shows Continued Focus on Building Integration Tools that Reinvent the Customer Experience

AMC Technology Contact Canvas Integrates Contact Center Applications To Microsoft Dynamics CRM 2013 And 2015

PRESS RELEASE: AMC Technology announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. AMC Technology builds on the strengths of their customer relationship management and telephony partner networks to develop integration solutions for the world’s most innovative contact centres. Continue reading AMC Technology Contact Canvas Integrates Contact Center Applications To Microsoft Dynamics CRM 2013 And 2015

AMC Technology is the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council

PRESS RELEASE: AMC Technology, L.L.C., a global leader in multi-channel contact center integration software, is pleased to be the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council. The Innovation in Utilization Award is given to the company or organization whose creative use of existing technology enhances processes, methodologies and/or services for theirs or others benefit. Continue reading AMC Technology is the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council

AMC Technology Contact Canvas Available in European Union via Avaya DevConnect Select Product Program

PRESS RELEASE: AMC Technology, a leading global provider of enterprise and contact center application integration software, announced that its portfolio of CRM integration solutions will be sold through Avaya, a global provider of business collaboration and communication software and services, through the Avaya Select Product Program in both the Americas and now the European Union.  Continue reading AMC Technology Contact Canvas Available in European Union via Avaya DevConnect Select Product Program

AMC Technology Expands Software Migration Program to Include Industry Upgrades for Cisco/Salesforce

AMC Technology (www.amctechnology.com), a global leader in contact center and CRM integration today announced they are expanding their Software Migration Program to assist customers who are affected by EOL/EOS announcements for Cisco CRM drivers and Salesforce’s CTI toolkit adapter by providing an easy, zero license cost migration to AMC’s Contact Canvas Product Suite.  Continue reading AMC Technology Expands Software Migration Program to Include Industry Upgrades for Cisco/Salesforce