AMC Technology, a leading customer service integration platform provider, is launching its newest product, DaVinci for Salesforce. DaVinci is a flexible cloud-based contact centre solution that scales to fit the needs of any organization. Continue reading AMC Technology Announces Launch of New Cloud Solution, DaVinci for Salesforce
Tag Archives: AMC Technology
AMC Technology Announces Contact Canvas Omni-Channel for Microsoft Dynamics CRM™
PRESS RELEASE: AMC Technology has announced an addition to its Contact Canvas™ platform, Omni-Channel for Dynamics CRM, will be available late fall of 2016. AMC’s Omni-Channel supports routing of standard, custom, and even third party entities to agents based on work item priority and agent availability. Continue reading AMC Technology Announces Contact Canvas Omni-Channel for Microsoft Dynamics CRM™
AMC Technology Shows Continued Focus on Building Integration Tools that Reinvent the Customer Experience
PRESS RELEASE: AMC Technology reported results for 2015 that included significant growth in enterprise sales and subscriptions. Contributing to the company’s growth was a 400% increase in Siebel integration revenue and subscription sales that continued to make up 25% of overall sales. Continue reading AMC Technology Shows Continued Focus on Building Integration Tools that Reinvent the Customer Experience
AMC Technology Contact Canvas Integrates Contact Center Applications To Microsoft Dynamics CRM 2013 And 2015
PRESS RELEASE: AMC Technology announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. AMC Technology builds on the strengths of their customer relationship management and telephony partner networks to develop integration solutions for the world’s most innovative contact centres. Continue reading AMC Technology Contact Canvas Integrates Contact Center Applications To Microsoft Dynamics CRM 2013 And 2015
AMC Technology Achieves Top Marks in Customer Satisfaction Survey
PRESS RELEASE: AMC Technology, a global leader in contact centre and CRM integration, recently achieved top marks from an annual survey of their customers and partners around the globe, which spans dozens of countries across six different continents. Continue reading AMC Technology Achieves Top Marks in Customer Satisfaction Survey
AMC Technology Announces Winter Release 6.5
PRESS RELEASE: AMC Technology, a leading global provider of enterprise and contact centre application integration software, today announced it will be offering their next generation of CRM and CTI integration software – Contact Canvas 6.5 – in mid-November. Continue reading AMC Technology Announces Winter Release 6.5
AMC Contact Canvas Achieves Oracle Validated Integration with Oracle Service Cloud
PRESS RELEASE: AMC Technology, a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of AMC Contact Canvas 6.0 with Oracle Service Cloud. Continue reading AMC Contact Canvas Achieves Oracle Validated Integration with Oracle Service Cloud
AMC Technology is the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council
PRESS RELEASE: AMC Technology, L.L.C., a global leader in multi-channel contact center integration software, is pleased to be the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council. The Innovation in Utilization Award is given to the company or organization whose creative use of existing technology enhances processes, methodologies and/or services for theirs or others benefit. Continue reading AMC Technology is the 2014 recipient of The Innovation in Utilization Award from the Richmond Technology Council
AMC Technology Contact Canvas Available in European Union via Avaya DevConnect Select Product Program
PRESS RELEASE: AMC Technology, a leading global provider of enterprise and contact center application integration software, announced that its portfolio of CRM integration solutions will be sold through Avaya, a global provider of business collaboration and communication software and services, through the Avaya Select Product Program in both the Americas and now the European Union. Continue reading AMC Technology Contact Canvas Available in European Union via Avaya DevConnect Select Product Program
AMC Technology Expands Software Migration Program to Include Industry Upgrades for Cisco/Salesforce
AMC Technology (www.amctechnology.com), a global leader in contact center and CRM integration today announced they are expanding their Software Migration Program to assist customers who are affected by EOL/EOS announcements for Cisco CRM drivers and Salesforce’s CTI toolkit adapter by providing an easy, zero license cost migration to AMC’s Contact Canvas Product Suite. Continue reading AMC Technology Expands Software Migration Program to Include Industry Upgrades for Cisco/Salesforce