Telekom Serbia, the country’s leading communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different communications touchpoints. Continue reading Telekom Serbia Transforms Customer Experience with Avaya
Tag Archives: Avaya
Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week
Avaya has unveiled the Happiness Index on Blockchain at GITEX Technology Week: a solution that shows for the first time ever how disruptive technologies, including blockchain, artificial intelligence and advanced data analytics, can be harnessed to transform customer experience. Happiness Index on Blockchain, developed in partnership with Avanza Solutions, enables organisations to dynamically manage the customer journey to achieve greater satisfaction. Continue reading Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week
Citizens Advice Scotland Calls On Avaya
Citizens Advice Scotland (CAS), the national element of the largest independent advice network in Scotland, has chosen Avaya to provide the technology behind the Patient Advice & Support Service (PASS), a new 0800 helpline service for anyone who wants to give feedback, or raise comments, concerns or complaints about NHS treatment in Scotland. Continue reading Citizens Advice Scotland Calls On Avaya
Avaya’s Flagship Midmarket Platform Hits a New Milestone
Avaya announced that the Avaya IP Office Platform has reached a new milestone with 600,000 systems issued to businesses and organizations globally since the original launch. The milestone comes amidst growing demand for IP Office Cloud from markets around the world, and increasing hybrid sales as companies find greater flexibility to match their communications technologies with their business strategies. Continue reading Avaya’s Flagship Midmarket Platform Hits a New Milestone
Avaya Names David Flood as RSL for Ireland
Avaya announces that David Flood is stepping up as head of the sales leadership team in Ireland, strengthening its position in both the UK and EMEA. David, who takes over as the Regional Sales Lead for Avaya Ireland from the departing Jason Flynn, brings over 22 years of experience to the role. Continue reading Avaya Names David Flood as RSL for Ireland
United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services
Avaya announced it will be working with United Nearshore Operation (UNO), a Santiago, Dominican Republic-based global call center company to implement its Avaya Private Cloud Services for Call Center. UNO becomes the first in the region to implement an Avaya services solution in the private cloud, adding the latest technology to the call center services it offers to its local and international customers. Continue reading United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services