Tethr, a leading provider of AI-powered conversation intelligence software, and Awaken Intelligence Ltd., a contact centre solutions and agent experience innovator, announced that the companies have signed a definitive agreement to merge. Continue reading Tethr and Awaken Intelligence merge to accelerate contact centre modernisation
Tag Archives: Awaken Intelligence
Awaken Intelligence announces release of Awaken CoPilot
Awaken Intelligence, the market leader in agent guidance solutions for the contact centre, is excited to announce the release of their real-time agent assist software solution, Awaken CoPilot. Continue reading Awaken Intelligence announces release of Awaken CoPilot
Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions
In a strategic move to enhance customer engagement, Awaken Intelligence has partnered with Daktela. Continue reading Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions
Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance
Awaken Intelligence, the agent guidance and conversational analytics specialists, and IRIS Audio Technologies (IRIS Audio), the leading voice isolation experts, are delighted to announce a strategic partnership that technologically enables the live capture, isolation, transcription, and analysis of contact centre audio in real time. Continue reading Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance