Tag Archives: Business Systems

40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI

Consumers are now looking for more digital and self-service options when contacting a business. How can businesses address this need? Continue reading 40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI

Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights from voice communications

Business Systems (UK) Ltd, a leading provider of compliance and customer experience solutions has signed a channel partner agreement with NTT TechnoCross Corporation, a global provider of cutting-edge technology solutions. Continue reading Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights from voice communications

Guide: Business Continuity & Disaster Recovery in the Contact Centre

13th July 2020: Disasters and their effects on contact centres can come without warning and impact your company’s image and bottom line. If you haven’t implemented a disaster recovery or business continuity plan, your contact centre platform might not have the scalability and flexibility needed to respond to the situation. Continue reading Guide: Business Continuity & Disaster Recovery in the Contact Centre