Consumers are now looking for more digital and self-service options when contacting a business. How can businesses address this need? Continue reading 40% of CX Leaders are unsure as to how to deliver customer satisfaction, as the primary contact moves away from voice to self-service, Bots and AI
Tag Archives: Business Systems
50% of CX Leaders have voted delivering a consistent omnichannel customer experience as their biggest challenge in 2023
Failing to deliver a seamless omnichannel customer experience is one of the most prevalent challenges CX leaders are dealing with right now. Continue reading 50% of CX Leaders have voted delivering a consistent omnichannel customer experience as their biggest challenge in 2023
45% of CX leaders are finding their legacy systems are prohibiting the customer experience
Dealing with legacy infrastructure can directly impact the agent and the customer experience. Continue reading 45% of CX leaders are finding their legacy systems are prohibiting the customer experience
Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights from voice communications
Business Systems (UK) Ltd, a leading provider of compliance and customer experience solutions has signed a channel partner agreement with NTT TechnoCross Corporation, a global provider of cutting-edge technology solutions. Continue reading Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights from voice communications
Business Systems celebrates National Customer Service Week 2022
Business Systems absolutely loved celebrating National Customer Service Week. Continue reading Business Systems celebrates National Customer Service Week 2022
Guide: Business Continuity & Disaster Recovery in the Contact Centre
13th July 2020: Disasters and their effects on contact centres can come without warning and impact your company’s image and bottom line. If you haven’t implemented a disaster recovery or business continuity plan, your contact centre platform might not have the scalability and flexibility needed to respond to the situation. Continue reading Guide: Business Continuity & Disaster Recovery in the Contact Centre