Business Systems, a leading provider of compliance and customer experience solutions has been awarded the title of ‘Service Partner of the Year’ by its valued partners, NICE.
As a trusted leader in the digital transformation and regulatory compliance landscape, Business Systems has operated a ‘Service Centre of Excellence’ for NICE products since the early 90’s and has consistently been at the forefront of the unique combination of Interaction Management and Workforce Optimisation solutions that help organisations drive growth and elevate Customer Experience.
By prioritizing customer satisfaction, delivering innovative solutions and leveraging its extensive expertise, Business Systems has played a pivotal role in driving success for both itself and NICE, where both organisations have worked together to deliver transformative solutions to some of the largest contact centres and financial organisations globally.
“We are proud to receive this award from NICE, as well as seeing one of our strategic clients win the Cloud Implementation award at the same time. The trust we have built and the shared objectives we have defined with NICE underpin both the long term success of our relationship, and our ability to be a trusted advisor for our clients. We’re excited to see their technology vision unfold and look forward to using it to advance strategic goals across our client base.” said Adam Kantor, CEO of Business Systems.
As the industry rapidly continues to evolve, Business Systems remains at the forefront of innovation, continuing to adapt to meet the dynamic needs of its clients. This award underscores Business Systems’ ability to deliver high-quality solutions, unparalleled customer service, and a level of expertise that positions it as the preferred service partner in the digital transformation and regulatory compliance sector.
About Business Systems
For over 30 years, Business Systems (BSL) has been a trusted leader in the digital transformation and regulatory compliance landscape. Our dedicated team of expert’s crafts customised, innovative solutions, spanning system & process design, project management, and service delivery, to drive growth and elevate Customer Experience (CX) – and can wrap it all in a managed service.
Home to one of Europe’s largest Workforce Optimisation and CX teams, and trusted by world-leading banks for Compliance, BSL is a beacon of impartiality in vendor representation. We blend this unbiased stance with our deep knowledge of Contact Centres, Compliance, and tech innovation, creating proprietary solutions like Voice Data Management and Natural Language IVR.
Whether transitioning to a cloud-based contact centre, deploying workforce management, or leveraging data pools via new technology to boost revenue, BSL commits to guiding clients every step of their growth journey, aligning strategies with evolving market trends and business goals.