Business Systems, a leading provider of compliance and customer experience solutions has been named as a supplier on Crown Commercial Service’s (CCS) Network Services 3 framework (RM6116) for Communication Platform as a Service, Contact Centre Services, and Inbound Telephony Services.
The agreement allows Business Systems to provide all UK public sector organisations with:
- Access to software and hardware integration services to allow API development from communications suite to external omni-channel applications
- Access to inbound and/or outbound contact centre management including automation and queuing to multiple answering points
- Inbound call management services for contact centre functionality
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2022/23, CCS helped the public sector to achieve commercial benefits equal to £3.8 billion – supporting world-class public services that offer best value for taxpayers.
Adam Kantor, CEO of Business Systems said: “We continue to invest in supporting our public sector customers and after having been on the previous framework agreement (Network Services 2), we know we will provide even greater value to public sector organisations of all types and sizes through Network Services 3.”
About Business Systems
For over 30 years, Business Systems (BSL) has been a trusted leader in the digital transformation and regulatory compliance landscape. Our dedicated team of expert’s crafts customised, innovative solutions, spanning system & process design, project management, and service delivery, to drive growth and elevate Customer Experience (CX) – and can wrap it all in a managed service.
About Crown Commercial Service
Crown Commercial Service (CCS) is an Executive Agency of the Cabinet Office, supporting the public sector to achieve maximum commercial value when procuring common goods and services.