Calabrio, the workforce and conversation intelligence company, announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) event, offering AI-powered workforce management (WFM) that humanises the customer experience. Continue reading Calabrio Unveils Workforce Intelligence – a suite of solutions for the AI era
Tag Archives: Calabrio
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven CX Powerhouse
Thoma Bravo, a leading software investment firm, announced that it has entered into a definitive agreement to purchase Verint Systems, Inc. (Nasdaq: VRNT) (“Verint”) in an all-cash transaction reflecting an enterprise value of $2 billion for the company. Continue reading Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven CX Powerhouse
Verint Agrees to Be Acquired by Thoma Bravo for $2 Billion
Verint® (NASDAQ: VRNT), The CX Automation Company™, announced that it has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software investment firm, in an all-cash transaction reflecting an enterprise value of $2 billion. Continue reading Verint Agrees to Be Acquired by Thoma Bravo for $2 Billion
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025
Calabrio, the workforce performance company, unveiled its next-generation Performance Management solution at the annual UK Customer Connect event in Manchester. Continue reading Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025
AI is the here and now, but are your agents prepared?
Contact centres can no longer afford to think of AI as a future concept – it is very much the here and now. But are contact centres preparing their agents in the best way? Magnus Geverts, VP of Product Marketing at Calabrio, analyses the different factors at play and advises on how to best equip agents to handle the changing landscape. Continue reading AI is the here and now, but are your agents prepared?
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction
Calabrio, the workforce performance company, today announced powerful AI enhancements to the Calabrio ONE suite, designed to help organisations streamline operations, improve agent engagement, and deliver exceptional customer experiences. Continue reading Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction