Calabrio, the workforce performance company, has been named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management. Continue reading Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Tag Archives: Calabrio
Calabrio Welcomes Dillon Nugent as Chief Marketing Officer
Calabrio, the workforce performance company, has appointed Dillon Nugent as Chief Marketing Officer (CMO). With more than 25 years of experience in marketing leadership roles, Nugent brings a wealth of expertise in building and scaling marketing efforts to enable growth strategies at software-as-a-service (SaaS) companies. Continue reading Calabrio Welcomes Dillon Nugent as Chief Marketing Officer
Calabrio: A Common-Sense Approach to Employee Engagement
The message from Dave Hoekstra at Calabrio is ‘Keep it simple.’ Discover the secret to agent wellbeing in your contact centre with hints and tips that work… Continue reading Calabrio: A Common-Sense Approach to Employee Engagement
All You Need to Know About Creating Flexible Contact Centre Teams
Agents today expect far higher levels of flexibility than ever before. Nick Brook at Calabrio shares 7 winning strategies for driving all-round flexibility in contact centres. Continue reading All You Need to Know About Creating Flexible Contact Centre Teams
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
Calabrio, the workforce performance company, has announced that Ascensos is using Calabrio ONE to schedule 2,500 agents at 7 contact centre locations in the UK, Romania, Turkey, and South Africa. Continue reading Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards
Calabrio, the workforce performance company, is proud to announce it has been awarded Workforce Innovation of the Year at the 2023 Customer Contact Week (CCW) Excellence Awards. Continue reading Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards