Ascensos signs multi-year deal with Centrical to double down on employee productivity, visibility, and performance

Centrical, the innovative performance experience platform known for powering best in class customer experiences, proudly welcomes Ascensos to its expanding roster of global brands leveraging Centrical to improve frontline agent and team alignment, engagement, and performance optimization.

Ascensos is Europe’s leading customer service outsourcing partner, whose mission is to transform the customer experience by bringing a fresh and personal approach to customer care. Ascensos combines world-class customer experience with a digital mindset and the latest technology to deliver on tomorrow’s customer needs.

Centrical’s AI-driven and gamified platform will empower Ascensos by providing deep visibility into individual and team performance, helping them reach their business goals, enhance productivity, and boost employee engagement across their hybrid teams throughout the region.

“Ascensos are excited to be working with Centrical. It was clear from the outset that there has been a huge amount of thought and innovation gone into building the platform and we look forward to making full use of the many capabilities it has.

Centrical will play a key role in our Ascensos Intelligence programme, which will harness the latest AI based technologies to take Ascensos and our clients to the next level in CX. The platform is a perfect example of how technologies such as AI can be used to enhance the agent experience resulting in happier, more knowledgeable teams who are empowered to help their customers.” – David Gilfillan, Chief Technology Officer, Ascensos.

Centrical will seamlessly integrate with Ascensos’ existing technology and communication platforms, delivering an engaging experience to employees, from newcomers to seasoned professionals. Ascensos’ continued commitment to being an employer of choice aligns with Centrical’s mission to elevate the employee performance experience.

Piers Brown, Sales Director UK, Centrical said “It is an honour to have partnered with one of the UK’s leading retail outsourcers and some of the amazing brands that they work with. Centrical is looking forward to helping Ascensos elevate their employee performance experience for their dedicated frontline teams and for many years of mutual success and expansion across the globe.”

As Ascensos continues to lead the way in delivering exceptional customer service, Centrical’s employee performance experience platform will play a pivotal role in driving their success.

About Ascensos

Ascensos is Europe’s leading customer service outsourcing partner, delivering world-class customer experience that is unique and personal to clients. A team of innovators, motivated by their passion for quality, with an uncompromising dedication to delivering support with a personal touch. As customer engagement specialists and insight driven CX technologists, Ascensos combines their approach and passion with their client’s brand to create an exceptional performance that customers value.

About Centrical

Centrical is the Performance Experience Platform, powering best-in-class customer experiences for the world’s leading brands through frontline agent and team alignment, engagement, and performance optimization. The platform provides a unified employee experience powered by gamification and AI that personally guides and inspires the success and growth of every individual through AI-driven performance, coaching and quality management, personalized microlearning, and voice of the employee.   ​

Centrical was founded in 2013 and serves customers in 150 countries in 40 different languages. Centrical has offices in New York, Tel-Aviv, and London and customers include leading multinational enterprises such as Microsoft, Teleperformance, Webhelp, Synchrony Financial, and more.

For more information go to