Centrical, a global SaaS company, and pioneer of a next-generation employee engagement and performance management platform, has released a new industry trend report on the 2022 global state of contact centre employee retention and performance. Continue reading New Research Reveals Gap in Employee Retention and Performance within Contact Centres
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OVO Energy Aims To Boost Team Engagement and Career Development with Centrical
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations. Continue reading OVO Energy Aims To Boost Team Engagement and Career Development with Centrical