Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations.
For its Zero Carbon Living Advisors, OVO Energy selected Centrical to strengthen its award-winning workplace and facilitate a truly autonomous culture within customer care – that treats customers as individuals, and quickly resolves enquiries.
Using personalised micro-learning and collaboration tools within Centrical, OVO Energy will also strengthen its learning culture by helping advisors identify and take action on their unique learning and development opportunities.
Alison Jaap, Customer Care Director at OVO Energy said: “Our goal is to create a fantastic place to work for people who will change the world. We are creating an environment where all of our people are supported to be the best they can be , an environment where our people are passionate about what they do, are engaged, recognised and rewarded in a way that is right for them. I’m excited that we are partnering with Centrical to support our transformation, and am confident that the skills and experience of Centrical bring will help us deliver a better experience for our our people, our customers and improve business results.”
“Centrical has lots of experience working with regulated businesses who want to improve business performance, but not at the expense of the employee experience. We’re therefore excited to be entering into a business partnership with OVO Energy, particularly during this period of global instability.” said Duncan MacPherson, RVP Sales & Marketing EMEA at Centrical. “We look forward to a successful continued partnership with Alison and the team OVO.”
Centrical’s employee success platform blends artificial intelligence and advanced gamification with personalised micro-learning, real-time employee performance management as well as adaptive coaching tools, and well-being strategies. The company has offices in London, New York, Israel. Customers include leading multinational enterprises, including British Telecom, Coca-Cola, Microsoft, Teleperformance, Webhelp and many others.
About OVO Energy
OVO Energy was founded in 2009 and redesigned the energy experience to be fair, effortless, green and simple for all customers. The company has spent the last decade investing in the market leading technology, customer service operations and digital products to help members cut their carbon emissions. OVO is on a mission through its sustainability strategy Plan Zero to tackle the most important issue of our time; the climate crisis, by bringing our customers with us on the journey towards zero carbon living.